RV Dealership Operations Leader

Bish's Group; Billings (MT); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

401K matching

Company-paid life insurance

Gym membership reimbursement

Opportunities for advancement

RV borrowing program

Team-oriented culture

Access to a partner insurance agency

Job summary

Bish’s RV in Billings, MT is seeking a General Manager to lead RV Sales, Parts and Service. You will oversee store operations, team development, merchandising, customer satisfaction, inventory and budgeting/forecasting.

You will hire and coach department managers, drive sales goals, manage P&L and improve processes to ensure profitable growth while maintaining a high-performance culture. Excellent opportunities exist for advancement.

Qualifications

• Bachelor’s degree or relevant work experience.
• Must possess a strong track record of superior results in a high-volume dealership.
• Demonstrated dealership sales experience and management of a revenue generating team.
• Comprehensive knowledge of sales management, merchandising, inventory, shrinkage control, security methods and consumer behavior.
• Strong organizational skills and the ability to remain focused in a fast-paced environment.
• Excellent verbal and written communication skills.
• Solid organizational and multitasking skills.
• An awesome attitude with impeccable interpersonal skills.
• Strong problem-solving skills.
• The ability to work independently as well as in a team setting.
• Neat, clean, and professional appearance.
• Valid driver’s license with an acceptable driving record.
• Ability to pass a background check and drug test.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Responsibilities

• Provide excellent operational support to the organization, creating an environment that releases individuals and teams to dedicate their resources to client service.
• Enable and empower team members to effectively function with clarity and efficiency.
• Work with Parts & Service as well as Rental Department to ensure sales goals are achieved.
• Meet sales goals by ensuring sales and finance staff work diligently to achieve their individual goals.
• Oversee product merchandising for both lot inventory and showroom to ensure everything is well organized and clean.
• Maintain a clean work environment throughout offices, showroom, and Parts & Service.
• Monitor customer service feedback to ensure high levels of customer satisfaction.
• Set quarterly and annual goals for store P&L for profitability.
• Focus on budgeting and forecasting, enhancing accountability throughout each department.
• Monitor, analyze, and act on actual budget and financial performance to optimize the store’s programs.
• In partnership with the senior finance/accounting team, actively manage the financial performance, resources and cash management of the store.
• Ensure profitability, cash flow and dividends are healthy and performing above industry trends when applicable.
• Dedicate creativity, energy and resources to continuous process improvement, profitably enhancing procedures while reducing waste and minimizing risk.
• Hire, train, and motivate all department managers.
• Maintain consistent discipline and day-to-day management, holding team members accountable for their work.
• Develop team members through goal setting, strategizing, and consistent development and training.
• Meet with managers individually to develop monthly and annual goals and objectives, and to review actual performance.
• Create and execute individual performance plans with team members and managers.
• Address talent needs that support operational excellence and align with the store’s overall strategy for growth and deliver.
• Strengthen recruitment initiatives, ensuring that positional capabilities and character requirements are clearly identified and evaluated prior to hiring.
• Mentor leaders to increase capabilities and influence, guiding them towards excellence in delivery; invest resources in advancing key leaders into levels of greater responsibility.
• Identify store-wide skill and training gaps and ensure proactive development plans are in place on a team and individual basis for appropriate level of the organization.
• Intentionally focus on associate development and retention at all levels, instilling a mindset with organizational leaders that they solve business problems through developing talent.
• Partner with Management Team to maintain company communication programs and positive associate relations. Fosters employee engagement throughout all levels of the organization.

Skills

Leadership

Process driven

Communication

Problem solving

Independent worker

Education

Bachelor’s degree or relevant work experience

Job description

Bish’s RV in Billings, MT is seeking a General Manager to lead RV Sales, Parts and Service. You will oversee store operations, team development, merchandising, customer satisfaction, inventory and budgeting/forecasting.

You will hire and coach department managers, drive sales goals, manage P&L and improve processes to ensure profitable growth while maintaining a high-performance culture. Excellent opportunities exist for advancement.