RV Awnings Parts & Customer Care Agent

Lippert; South Bend (IN); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer match

Vacation time

Job summary

Lippert's Customer Care Center is seeking a dedicated, full-time, hourly Customer Service representative in South Bend, IN to support our global manufacturing leadership. You will handle external and internal customer inquiries, process orders, and provide product information to reinforce our brand promise: Wherever, we make your experience better.

If you value reliability, teamwork, and strong time management, this role offers growth within Lippert and access to medical, dental, vision, 401k

Qualifications

• High school diploma or GED.
• 1 year of Customer Service experience.

Responsibilities

• Provides proactive and extraordinary service to all external and internal customers. This responsibility includes maintaining a professional and positive attitude at all times.
• Creatively solves customer issues, proactively manages customer orders and open requests to resolution
• Professionally handle all incoming calls. This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department.
• Handles, resolves and takes ownership of all internal and external customer problems. Root causes of problems are identified, and corrective action taken. Problems are closed with calls to customers to ensure the highest level of customer satisfaction.
• General knowledge of the product line and pricing schedules
• Performs all other responsibilities as may be assigned by management.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Education

High school diploma or GED

Bachelor’s degree

Job description

Lippert's Customer Care Center is seeking a dedicated, full-time, hourly Customer Service representative in South Bend, IN to support our global manufacturing leadership. You will handle external and internal customer inquiries, process orders, and provide product information to reinforce our brand promise: Wherever, we make your experience better.

If you value reliability, teamwork, and strong time management, this role offers growth within Lippert and access to medical, dental, vision, 401k