Manager - Front Desk

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking a Manager - Front Desk to oversee daily Front Desk operations, including check-in/check-out, scheduling, and ensuring guest satisfaction. All duties align with department and hotel policies and procedures.

The role requires managing staff, coordinating breaks, and maintaining service standards in a luxury environment, across varied shifts, including nights and holidays.

Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• 1-3 years of prior luxury hotel experience with experience in front office management.
• Ability to operate office equipment (computer, phones, printers, etc.).
• Strong interpersonal skills with guests and team members.
• Must be able to work varied shifts, including nights, weekends and holidays.

Responsibilities

• Assist guests with the check-in/check-out process.
• Must comply with all departmental policies, procedures and service standards.
• Monitor team performance and rectify deficiencies.
• Coordinate daily breaks and staffing.
• Anticipate guest needs and respond promptly.
• Resolve guest challenges and ensure satisfaction.
• Manage staff and organize department functions.
• Delegate tasks and meet deadlines.
• Focus on department goals and use resources efficiently.
• Evaluate schedules to maintain service and product quality.
• Develop staff skills and manage resources to control costs.
• Safety and attendance are essential responsibilities.
• Performs other related duties as assigned.

Skills

Interpersonal skills

Staff coordination

Shift scheduling

Guest service

Front desk management

Education

High School Diploma or equivalent

Tools

Office equipment operation

Job description

Position Overview

The primary responsibility of the Manager - Front Desk is to oversee the daily operations of the Front Desk, including the check in and check out process, Team Member breaks and daily staffing.

Position Overview

The primary responsibility of the Manager - Front Desk is to oversee the daily operations of the Front Desk, including the check in and check out process, Team Member breaks and daily staffing. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Assist agents and guests with the check-in/check-out process.
• Must have a complete knowledge of and comply with all departmental policies, procedures and service standards.
• Monitor team performance in all phases of service and job functions; rectify deficiencies.
• Coordinate daily breaks and staffing.
• Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Resolve guest challenges by following the recovery procedures and ensuring guest satisfaction.
• Manage staff and organize department functions in accordance with company guidelines.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must be able to obtain and maintain a valid Alcohol Awareness Card and any other certification or license, as required by law or policy.
• 1-3 years of prior luxury hotel experience with experience in front office management.
• Ability to operate the following equipment computer, 10 key adding machine, electronic key machine, phones, credit card swiper, printer, fax machine, copier machine, and other common office equipment.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able

• Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.