Remote Customer Experience Specialist - Wholesale & Retail

Brooks Running; Seattle (WA); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Product discounts

Employee recognition

Fitness discounts

Volunteer and donation benefits

Job summary

Brooks Running in Seattle is seeking a customer service professional to support wholesale and direct accounts. The role involves handling orders, inquiries, and returns while delivering Brooks-brand service to retailers and sales reps.

You will learn and navigate multiple systems, respond promptly to questions, and maintain accuracy in documentation. The position emphasizes collaboration, adaptability, and a positive attitude in a fast-paced environment.

Qualifications

• 1+ years of customer service experience preferred.
• Proficiency with Microsoft Office applications including Word, Excel, and Outlook.
• Accuracy in typing, spelling, and grammar.
• Ability to learn and navigate multiple business systems efficiently.
• Strong verbal and written communication skills with demonstrated active listening.

Responsibilities

• Communicate with internal and external customers via phone and written channels, providing timely and accurate responses while building relationships.
• Deliver exceptional service with a sincere desire to help customers find solutions.
• Provide product expertise and act as a Brooks brand ambassador.
• Complete order administration activities including placing, tracking, modifying, and canceling orders; processing returns; researching fulfillment issues, delays, or errors.
• Access and combine information from multiple systems to provide order details and analyze customer issues.
• Evaluate and track recurring customer issues, identify trends, and elevate opportunities for process improvement.

Skills

Customer service

Microsoft Office

Attention to detail

Communication skills

Tools

Word

Excel

Outlook

Job description

Brooks Running in Seattle is seeking a customer service professional to support wholesale and direct accounts. The role involves handling orders, inquiries, and returns while delivering Brooks-brand service to retailers and sales reps.

You will learn and navigate multiple systems, respond promptly to questions, and maintain accuracy in documentation. The position emphasizes collaboration, adaptability, and a positive attitude in a fast-paced environment.