Runner / Busser - New Haven

Sally’s Apizza; New Haven (CT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Dental Insurance

Health insurance

Vision insurance

Flexible schedule

Paid sick time

Referral program

Job summary

Sally’s Apizza in New Haven, CT is seeking a Food Runner/Busser to deliver an exceptional dining experience. You will support floor operations, greet guests, and ensure orders and tables are managed efficiently while maintaining high standards of cleanliness and service.

The role emphasizes quick ticket-to-table turnaround, teamwork with FOH, and adherence to sanitation guidelines in a busy New Haven environment. Competitive hourly pay and tip credit are included.

Qualifications

• Strong customer service skills are required.
• Basic Spanish is preferred but not required.
• Ability to stand and move for extended periods and lift up to 25 lbs.

Responsibilities

• Provide an amazing dining experience by delivering food promptly and professionally.
• Follow Sally’s Steps of Service and assist with seating, clearing, and reset of tables.
• Ensure food and pies leave the kitchen quickly and match items to orders.
• Greet tables, take care of guests, and maintain flow of traffic in dining areas.
• Perform ongoing cleaning of workstations and assist opening/closing duties.
• Support front-of-house in other duties and comply with sanitation guidelines.
• Stay focused on guest satisfaction and complete side work as assigned.

Skills

Customer service

English

Spanish (basic)

Standing/walking

Attention to detail

Oral communication

Integrity

Hospitality

Job description

FIND YOUR FIRE!

Sally's Apizza, renowned for its New Haven Style Apizza since 1938, is expanding our locations and corporate team nationwide! Famous for our distinctive tomato sauce and chewy, crispy crust with an iconic oven-kissed char, Sally’s draws pizza fans from around the world. We hand-craft authentic pizza in custom-designed ovens, using the original recipes. With a commitment to sharing exceptional pizza with all, we're on a mission to spread our passion far and wide.

With Sally's growth, comes new opportunities from management to corporate roles. We offer coaching, training, and promotion within, giving you a path to pursue your future career goals.

DESCRIPTION & RESPONSIBILITIES

As a Food Runner/Busser, (Floor Support) you will provide an amazing dining experience for our guests by delivering food in a prompt and professional manner.

As the Floor Support as a runner/busser you will ….

• Provide exceptional service at all times by following Sally’s Steps of Service: Pull and arrange tables and chairs for guests as needed.
• Ensure tables are cleared, cleaned, and reset throughout service.
• Ensure plated food and pies leave the kitchen quickly.
• Carefully match food items to the correct orders.
• Greet each table and serve, using the correct seat positions on the ticket.
• Maintain attention to the flow of traffic in all dining areas.
• Perform ongoing cleaning of workstations.
• Perform opening/closing duties.
• Perform restroom checks throughout service.
• Support FOH in other duties as needed.
• Comply with all food and beverage regulations.
• Stay focused and nurture an excellent guest experience.
• Complete any and all side work assigned in a timely manner.
• Assist in maintaining a clean and sanitary workplace.
• Adhere to all company policies, procedures, and sanitation guidelines.

ROLE COMPETENCIES

• Language
  • English
  • Basic Spanish (preferred but not required)
• Experience
  • Strong customer service skills
  • Prior Running/ Bussing experience is a plus
• Attention To Detail
  • Taking responsibility for a thorough and detailed method of working.
• Organizational Awareness
  • Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization.
• Oral Communication
  • Shaping and expressing ideas and information in an effective manner.
  • Builds on things that are already working well within the brand.
• Integrity
  • Upholding generally accepted social and ethical standards in job-related activities and behaviors.
• Work Environment
  • Ability to stand, walk, bend, for extended periods, and lift up to 25 lbs.
  • Constant reaching turning and twisting

SALARY & BENEFITS

• $16-$20 / Including Tip Credit
• Weekly Pay!

Benefits are available for full-time positions!

• Dental Insurance
• Flexible schedule
• Health insurance
• Paid sick time
• Referral program
• Vision insurance

SALLY’S CORE VALUES

Obsession for Apizza :True passion for the uncompromised quality and tradition of New Haven Apizza. Strive for excellence and bring your personal best to work every day.
Commitment to Our Guests: Demonstrate warmth and care while creating memorable moments of hospitality for all guests.
Strength of Character :Take pride in your job and use your best judgment to do what is right and fair even when no one else is looking. Actively seek to build trust with colleagues and guests.
We Are Hungry :We are a teaching company filled with people who are hungry for knowledge and growth. Our hunger is insatiable, and we crave honest feedback to strengthen our skills and hold each other accountable.

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