Runner

Landed; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Tao Group Hospitality is seeking a dedicated in-venue runner to deliver food and eagerly describe dishes to guests. You will bridge servers, cocktail staff and chefs, ensuring smooth service and gracious hospitality in a fast-paced setting.

Responsibilities include maintaining stations, following health and sanitation standards, and communicating guest needs to front-of-house and heart-of-house teams while supporting colleagues and upholding the brand experience.

Qualifications

• Previous hospitality experience.
• Previous food running experience.
• Experience in a high-volume restaurant/nightclub/lounge.

Responsibilities

• Deliver and describe all food items to guests in a timely manner.
• Act as liaison between servers, bartenders and chefs.
• Maintain station cleanliness and assist with opening/closing tasks.
• Follow safety and sanitation standards and health regulations.
• Communicate guest needs to front-of-house and kitchen staff.
• Attend pre-service meetings and training sessions.

Skills

Hospitality experience

Food running

Customer service

Communication

Teamwork

Menu knowledge

Sanitation standards

Job description

Position Summary:

Delivers all food menu items and accurately describes them to the guests. Acts as a liaison between the servers, cocktail servers & bartenders, and chefs. Interacts with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Duties and Responsibilities:

including but not limited to

• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Anticipate and accommodate all needs of the guests.
• Provides professional and exceptional service.
• Delivers and describes all food items to the guests, in a timely manner.
• Participates in table maintenance and bussing of excess tableware.
• Maintain general cleanliness of stations and entire venue.
• Follow supervisor’s instructions, communicate with and support co-workers, be a team player.
• Possesses in-depth knowledge of all food menus and the company.
• Complies with Department of Health and company sanitation standards.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staffs, managers and chefs.
• Properly sets-up runner’s station, performs side-work and other opening/closing procedures as directed by management, including:
• Stocks station with prescribed items and supplies
• Performs opening side-work as prescribed
• Performs closing side-work as prescribed
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

Training Requirements:

• Tao Group Hospitality in-venue runner training, Food Handling Certificate.

Minimum Education and Qualifications:

• Previous hospitality experience.
• Previous food running experience.
• Previous experience in a high-volume restaurant/nightclub/lounge.

Physical Demands and Work Environment:

• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Tao Group Hospitality reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Tao Group Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.

ABOUT US

ABOUT TAO GROUP HOSPITALITY

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors. With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.