RTX CLM Implementation Analyst

RTX; United States; Remote; USD 132,000 - 252,000; Full time

Benefits offered by this job

Parental leave

Flexible work schedules

Educational assistance

Job summary

RTX, the world’s largest aerospace and defense company, is seeking a Senior Business Analyst to support the enterprise Contract Lifecycle Management (CLM) solution. You will translate complex business needs into clear requirements and collaborate with legal, procurement, contracts, and IT teams to optimize CLM processes.

You’ll gather requirements, write user stories for the Icertis platform, participate in testing and workshops, and help ensure data quality and compliance.

Qualifications

• Typically requires a University Degree or equivalent experience with 10+ years as a Business Analyst in enterprise applications.
• Experience with CLM systems; Icertis preferred.
• Strong ability to translate complex business needs into structured requirements.

Responsibilities

• Gather, analyze, and document business requirements for CLM enhancements and processes.
• Translate requirements into user stories and acceptance criteria for Icertis.
• Support system configuration reviews, data validation, and functional testing.
• Facilitate workshops to map contract processes and identify improvements.
• Collaborate with architects, developers, and Icertis resources during design cycles.
• Maintain process documentation and training materials for CLM.
• Assist with issue triage, root-cause analysis, and user support.
• Support integrations with CRM and ERP, plus data mapping and data quality monitoring.
• Monitor compliance with enterprise standards and data governance.

Skills

Business analysis

Requirements gathering

Stakeholder engagement

Analytical thinking

Communication skills

Education

University degree or equivalent

Tools

Icertis CLM

CRM systems

ERP systems

Job description

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world‑class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

The Business Analyst will support the delivery, optimization, and ongoing operations of the enterprise Contract Lifecycle Management (CLM) solution. This role partners with legal, procurement, contracts, and technical teams to translate business needs into clear requirements and ensure the CLM system meets functional, compliance, and process‑efficiency goals.

What You Will Do

• Gather, analyze, and document business requirements for enhancements, workflows, templates, and contract processes.
• Translate requirements into user stories, acceptance criteria, and configuration guidance for the Icertis platform.
• Support system configuration reviews, data validation, and functional testing.
• Facilitate workshops to understand contract processes and identify improvement opportunities.
• Partner with architects, developers, and Icertis resources during design and release cycles.
• Maintain process documentation, training materials, and CLM knowledge resources.
• Assist with issue triage, root‑cause analysis, and user support to ensure smooth platform operations.
• Support integrations with CRM, ERP, e‑signature, and analytics tools through requirements and data mapping.
• Monitor data quality, system usage, and compliance with enterprise standards.

Qualifications You Must have

• Typically requires: A University Degree or equivalent experience and minimum 10 + years of experience as a Business Analyst in enterprise applications, SaaS, or process‑automation environments.
• Experience with CLM systems; Icertis preferred.
• Strong understanding of contract processes across legal, procurement, or sales operations.
• Ability to translate complex business needs into structured requirements.
• Strong analytical, communication, and stakeholder‑engagement skills.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

This position is remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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