RTV Returns Inspector - Phoenix, AZ

R & B SALES AND MARKETING INC; Arizona; On-site; USD 52,349,000 - 59,237,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Benefits

401K Company Matches

Up to 10 paid holidays

Accrue PTO 104 hours first year

Job summary

Techtronic Industries, NA (TTI) is seeking a RTV Returns Inspector to inspect and evaluate returned products for credit eligibility at our facility serving Home Depot partners. You will assess tool conditions, verify dates and eligibility windows, and document results to support accurate credit decisions.

The role requires knowledge of power tools/outdoor equipment, attention to detail, and ability to communicate clearly with Home Depot personnel.

Qualifications

• A. EQUIVALENT EDUCATION LEVEL REQUIRED 2 year degree or HS diploma with equivalent experience.
• B. EXPERIENCE REQUIRED Up to 1 to 2 years experience.
• C. KNOWLEDGE REQUIRED Must have working knowledge with power tools and/or outdoor power equipment including their designs and uses. Must be knowledgeable of inspection and analysis techniques
• D. QUALIFICATIONS REQUIRED Analytical; detail oriented; strong communication skills; demonstrate strong work ethic and PC literate. Capable of lifting and transporting heavy tools and equipment (up to 50 lbs.) and requesting assistance as needed. Valid driver's license required. Relocation may be required for future promotional opportunities.

Responsibilities

• Inspect and analyze components of the returned product to determine whether credit should be issued.
• Verify the purchase date if available, determine whether the product was returned within the Customer Satisfaction period (30 Days for Outdoor Power & 90 Days for Power tools).
• If no purchase date, determine whether the product was returned within the TTI grace period (24 months from product date code).
• Inspect the product for customer abuse or misuse.
• Ensure all major parts are included in the return (Major parts list by category will be supplied).
• Record the status (credit/no credit) of each product inspected.
• Maintain constant communication with The Home Depot associates working in the facility.
• Clearly communicate the product status and reason for your decision to The Home Depot associates for all products inspected.
• Strive to meet the company's goals of continual improvement in the areas of knowledge, skills, processes and quality.
• Performs other duties as assigned and deemed necessary.

Skills

Power tools knowledge

Analytical

Detail oriented

Communication skills

Driver's license

PC literacy

Education

Two-year degree or HS diploma

Tools

Inspection techniques

Job description

Job Description: RTV RETURNS INSPECTOR - Techtronic Industries, NA (TTI)

About Us:

TTI is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor product equipment and floor care for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drives our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and strong growth. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation. Our products include professional power tools and accessories, outdoor power equipment and floor care. Brands represented include Milwaukee®, AEG®, Ryobi®, Hoover®, Dirt Devil®, Oreck ® and Vax®.

Duties and Responsibilities:

• Inspect and analyze components of the returned product to determine whether credit should be issued.
• Verify the purchase date if available, determine whether the product was returned within the Customer Satisfaction period (30 Days for Outdoor Power & 90 Days for Power tools).
• If no purchase date, determine whether the product was returned within the TTI grace period (24 months from product date code).
• Inspect the product for customer abuse or misuse.
• Ensure all major parts are included in the return (Major parts list by category will be supplied).
• Record the status (credit/no credit) of each product inspected.
• Maintain constant communication with The Home Depot associates working in the facility.
• Clearly communicate the product status and reason for your decision to The Home Depot associates for all products inspected.
• Strive to meet the company's goals of continual improvement in the areas of knowledge, skills, processes and quality.
• Performs other duties as assigned and deemed necessary.

Compensation and Benefits:

• Salary Non-Exempt Position (Overtime Eligible)
• Starting Salary - $20.50/hour equating to a Target Annual Salary of $42,640
• Medical, Vision, and Dental Benefits Available
• 401K (Company Matches 50% up to 8% of Salary)
• Eligible for up to 10 paid Holiday (Based on hire date)
• Accrue up to 104 hours of PTO - 1st Year - Based on hire date #LI-DNI

Education and Experience Requirements:

• A. EQUIVALENT EDUCATION LEVEL REQUIRED 2 year degree or HS diploma with equivalent experience.
• B. EXPERIENCE REQUIRED Up to 1 to 2 years experience.
• C. KNOWLEDGE REQUIRED Must have working knowledge with power tools and/or outdoor power equipment including their designs and uses. Must be knowledgeable of inspection and analysis techniques
• D. QUALIFICATIONS REQUIRED Analytical; detail oriented; strong communication skills; demonstrate strong work ethic and PC literate. Capable of lifting and transporting heavy tools and equipment (up to 50 lbs.) and requesting assistance as needed. Capable of reaching and/or lifting overhead. Valid driver's license required. Relocation may be required for future promotional opportunities.

TTI is a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and strong growth. TTI is fast-paced, our team is high energy, and we reward out-of-the-box thinking to foster innovation in order to be the best in our industry. Within our Leadership Development Program, we provide a multi-faceted training program and hands‑on field experience that will stimulate, challenge and reward you! The Leadership Development Program gives you all of the resources to accelerate your career. At every step of your career journey, we provide you with a combination of support, guidance and freedom that brings out your best. We have a promote from within culture where you are able to grow your career in sales, management, marketing, product, supply chain, finance, and many more areas.