RTSM Study Project Lead: Client Success & System Support

4G Clinical; Portland (OR); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Unlimited vacation (Salaried)

FSA/Dependent Care

Disability & Life Insurance

Global mental health support

401k program

Paid sabbatical

Stock option grants

Job summary

4G Clinical is seeking a Study Project Lead to oversee client support of the RTSM application after go-live. You will serve as the primary sponsor contact, manage communications, and lead client support meetings to review RTSM health and requests.

The role includes configuring RTSM for updates, validating changes, conducting UAT with sponsors, and ensuring proper documentation in JIRA and support materials. A collaborative, proactive approach is essential.

Qualifications

• Minimum of 3 years of software application support experience in clinical trial support or equivalent.
• Essential skills: customer service, troubleshooting, issue management, and problem resolution.
• Excellent interpersonal skills and integrity.
• Ability to work independently and in a team environment.

Responsibilities

• Primary contact for sponsor after study go-live for RTSM support.
• Manage sponsor emails and provide troubleshooting support.
• Provide timely responses and status updates to sponsor requests.
• Lead client support meetings on RTSM health and open requests.
• Provide training and guidance on RTSM usage.
• Coordinate with Client Directors for support updates.
• Identify opportunities to improve RTSM study, product, or support processes.
• Maintain study-specific reporting and status updates.

Skills

Customer service

Troubleshooting

Issue management

Problem resolution

Interpersonal skills

Detail oriented

Independent work

Team collaboration

Education

Bachelor's degree

RTSM support experience

Information technology

Tools

JIRA

Job description

4G Clinical is seeking a Study Project Lead to oversee client support of the RTSM application after go-live. You will serve as the primary sponsor contact, manage communications, and lead client support meetings to review RTSM health and requests.

The role includes configuring RTSM for updates, validating changes, conducting UAT with sponsors, and ensuring proper documentation in JIRA and support materials. A collaborative, proactive approach is essential.