RTC Technical Specialist - Springfield Remanufacturing Corp

Srcreman; Springfield, Northern (MO, KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Vacation and Holiday pay

Outstanding Company Culture

Job summary

Srcreman is seeking a Diesel Support Specialist in Springfield, MO to deliver world-class service and repeatable sales growth. You will interact with customers, accept orders, resolve issues, and provide technical support for diesel and natural gas power units.

Travel is minimal, and CRM is used to track customer interactions and orders. You will build trusted relationships with customers and dealers, promote products and services, and assist with warranty and price guidance while maintaining

Qualifications

• Bachelor's degree or equivalent experience in sales/marketing or related field.
• Experience or familiarity with natural gas, diesel, or automotive engines preferred.
• Understanding of manufacturing and delivery processes to meet customer needs without compromising quality.
• Ability to build relationships with employees, customers, and partners.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Proficiency with Excel, Word, Access and Outlook.

Responsibilities

• Build trusted relationships with customers and dealers through proactive communication and follow-up.
• Support sales and profits by promoting products, and assisting with specials, inventory reductions, new products, and education.
• Confer with customers by phone or in person to provide product info, accept orders, resolve complaints, and follow up.
• Provide technical support for diesel or natural gas power units, including installation and service.
• Take orders for finished goods, parts, and services; enter interactions and inquiries into CRM.
• Provide product pricing following company policies.
• Expedite orders, assist with warranty issues, and coordinate claim follow-up through resolution.
• Handle technical questions and coordinate with Technical Support as needed.
• Gather competitive data and customer feedback to drive service improvements.
• Establish leads for Account Managers and communicate opportunities and issues to management.
• Maintain knowledge of products, customers, and competitors to maximize value.
• Assist with customer visits, dealer universities, and educational services to grow sales.
• Participate in Open Book Management as an employee-owner.

Skills

Interpersonal skills

Organizational skills

Multiple priorities

CRM software experience

Education

Bachelor's degree in Sales and Marketing, Business, or a related field

Tools

Excel

Word

Access

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Springfield, MO, US

Position Summary

The Diesel Support Specialist will strive to generate repeatable sales by offering world-class service to ALL customers. Exceeding the customer’s expectations and preferences through continual interaction with the customer and effectively communicating to the appropriate departments in order for the Company to promptly respond to the needs of the customer is required to succeed.

The Technical Specialist’s interactions include, accepting orders, expediting, servicing complaints, and ensuring order fulfillment. Collecting the customer expectations, preferences, and even disappointments so the Company can use this information to enhance the customer’s experience is critical to creating repeat customers and a sustainable business.

Key Responsibilities

• Build trusted relationships with customers and dealers through proactive communication, follow-up, and service support.
• Support sales and profit goals by promoting SRC's product and service offerings and assisting with program specials, inventory reduction opportunities, new product introductions, and customer education.
• Confer with customers by phone or in person to provide product and service information, accept orders, resolve complaints, and follow up on customer needs.
• Provide technical support for diesel or natural gas power units, including installation, application, and general service assistance.
• Take orders for finished goods, parts, and services; enter customer interactions, transactions, inquiries, complaints, comments, and actions taken into CRM.
• Provide product pricing to customers following the guidelines established in the Company's Pricing Policy.
• Expedite orders, assist with warranty issues, and coordinate customer claim follow-up through full resolution.
• Handle technical questions from the customer base or coordinate with the Technical Support Team as needed, ensuring follow-up through resolution.
• Gather competitive data, market feedback, customer expectations, preferences, and dissatisfaction indicators on customer calls.
• Establish leads and appointments for Account Managers and communicate new opportunities, customer issues, product feedback, and service improvement ideas to management.
• Maintain strong product, customer, and competitor knowledge in order to maximize value to the customer base.
• Assist with customer visits, dealer universities, and other educational services that help grow sales.
• Participate in and support Open Book Management and recognize the responsibilities of being an employee-owner.
• Minimal overnight travel of varying lengths may be required, less than 20%.

Key Qualifications

• Bachelor's degree in Sales and Marketing, Business, or a related field; equivalent experience considered.
• Natural Gas, Diesel, or Automotive Engine experience preferred.
• Complete understanding of the manufacturing and delivery process and timetable to satisfy customer needs without compromising product quality.
• Strong interpersonal skills and ability to build relationships with fellow employees, potential customers, and current customers.
• Excellent organizational skills, attention to detail, follow-through, and ability to manage multiple priorities.
• Computer proficiency with Excel, Word, Access, and Outlook.

Additional Rewards:

• Vacation and Holiday pay
• Outstanding Company Culture

Location: 650 N Broadview Pl Springfield, MO 65802