RT Ops Infrastructure Spec Assc- RT Ops Infrastructure Spec

AEP; Indiana (PA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

AEP is seeking an on-site Real Time Operations Infrastructure Specialist in Fort Wayne, IN to support and maintain critical 24/7 IT/OT infrastructure for Transmission Operations. The Associate level handles lower-level tasks with guidance, documents changes, and assists users in a collaborative team setting.

The role advances to Grade 7 with more independent responsibilities, OT risk evaluation for SCADA/EMS, and a broader scope, including on-call duties and occasional travel where required.

Qualifications

• Associate’s degree in an applicable area OR equivalent education and 2 years of relevant experience OR certification.
• Bachelor’s degree strongly preferred.
• CompTIA A+ or other Computer Science certification preferred.

Responsibilities

• Install, maintain, and repair computer hardware and peripherals.
• Install, update, and patch operating systems, firmware, and software packages.
• Perform system reboots, coordinating to maintain uptime.
• Utilize process documentation for all job tasks.
• Maintain accurate change management records.
• Input network settings and perform basic network troubleshooting.
• Perform backups and restorations of computer systems.
• Support user accounts, passwords, and ticket resolution.
• Support control center technology such as video walls and dispatch consoles.
• Analyze and resolve control center environmental issues (power/HVAC).
• Monitor trends and technology; provide after-hours on-call support.
• Learn and evaluate OT infrastructure risk and impact to SCADA/EMS.

Skills

IT/OT System Administration

IT/OT Application Support

Cyber Security basics

SCADA/EMS knowledge

Technical documentation

On-call support

Education

Associate’s degree or equivalent

Bachelor’s degree preferred

HS diploma + 2 years experience or certification

CompTIA A+ certification

Job description

Location: Ft. Wayne, IN

Job Summary

The Real Time Operations Infrastructure Specialist function establishes an understanding of Transmission Operation Systems infrastructure and processes and will involve various assignments related to planning, building, and maintaining IT/OT Infrastructure systems (hardware and software) for critical 24/7/365 real-time operations facilities. The Specialist Associate level is responsible for lower-level infrastructure tasks under the guidance of senior team members, referring to technical documentation for support, configuration, regulatory compliance, and monitoring system performance to resolve issues. The Specialist level will independently or with little guidance handle infrastructure assignments, produce technical documentation for compliance, monitor system performance, and resolve issues. Additionally, the role includes managing technical platforms, supporting users, and participating in a collaborative team culture.

Job Description

This position is posted in a range; Pay, title and grade will be based on the qualifications of the individual selected

This is an onsite position based out of Ft Wayne, IN.

What You'll Do:

• Install, maintain, and repair computer hardware and peripherals.
• Install, update, and patch operating systems, firmware, and software packages.
• Perform system reboots, coordinating to maintain uptime.
• Utilize process documentation for all job tasks.
• Maintain accurate and detailed change management records.
• Input network settings and perform basic network troubleshooting.
• Performing computer system backups and restorations.
• Support user account access, password management, and problem ticket resolution.
• Support control center technology such as video walls, dispatch consoles, and EMP protection
• Analyze and initiate resolution of control center environmental issues, such as power and HVAC.
• Monitor and engage with the latest industry trends and technology.
• Provide after-hour support as needed in an on-call rotation.
• Learn and evaluate OT Infrastructure risk and impact to the SCADA/EMS system and the Bulk Electric System.

What We're Looking For:

RT Ops Infrastructure Specialist Assc(Grade 6)

Education: Minimum of an Associate’s degree in an applicable area OR equivalent education and experience of a high school diploma/GED and 2 years of relevant experience in an applicable area or certification in an applicable area. Applicable areas defined as: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA. Bachelor’s degree is strongly preferred.

Experience: No additional experience beyond that listed in education is required.

Licenses/Certifications: CompTIA A+ or other Computer Science certification preferred.

Additional Requirements:

• Over-time, on-call assignments, and occasional travel may be required.

RT Ops Infrastructure Specialist(Grade 7)

Education: Minimum of an Associate’s degree in an applicable area OR equivalent education and experience of a high school diploma/GED and two (2) years of relevant experience in an applicable area or certification in an applicable area. Applicable areas defined as: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA. Bachelor’s degree is strongly preferred.

Experience: In addition to any experience included in education requirements above, must have two (2) years of relevant experience in a related role.

Licenses/Certifications: CompTIA A+ or other Computer Science certification preferred.

Additional Requirements:

• Over-time, on-call assignments, flexible hours assignments, and occasional travel may be required.

What You’ll Get:

Grade 6- $74,551-$93,189

Grade 7-$87,633-$109,544

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well‑being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation

$74,551.00 - $109,543.00

Physical Demands

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer‑employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

“Knowing that I am part of team that is making the power grid safer and more reliable gives me a real sense of responsibility and enthusiasm for coming to work every day.”

This position will be based out of San Angelo during the training period and then be based out of Ft. Stockton. Successful candidate must reside in San Angelo during training and then Ft Stockton after. Supervise the Station Electrician and/or the Station Servicer crews in the construction and/or maintenance and operations work; respond to station trouble calls and perform/assist in service restoration work of station equipment and structures. Plan and schedule work assuring a safe and efficient flow of activities. Lead crews in a manner that is supportive of and consistent with the Transmission cultural pillars and the AEP Leadership framework. Assure all work will be performed in accordance with Company safety rules and practices. Perform Station Electrician and/or Station Servicer work as required. Activities associated with the performance of this work include planning procedures, directing or supervising assigned crew members, and exercising independent judgment in dealing with work and employee concerns.

The power of AEP comes from our valued team of unique employees….the best in the business! We’re proud to be one of the largest electric energy companies in the U.S., powering over 5 million homes and businesses, spanning across 11 states. We’re passionate about making an innovative difference in the communities we serve. We’re powering the future – today!Are you a skilled and motivated Tower and Civil Construction Lead Principal in New Albany Ohio, seeking a new opportunity? Join our team today!This position will be fully onsite effective June 1, 2025.

The Equipment Specialist is responsible for specialized work involved in planning, testing, receiving, storing, assembling, adjustment and repair of Station equipment such as: power transformer's, reactor's, current transformer's, switche's, circuit breaker's, circuit switcher's, potential device's, regulator's, power cable's, oil, paint, and all associated accessories.

AEP offers generous time off, competitive pay, and educational opportunities to help employees advance their careers.

Our culture is purpose-driven and team-oriented: we combine innovation with a customer-first focus to deliver reliable energy and brighter futures.