RT Clapp, Service Advisor | No Weekends!

Msautomotive; Tennessee; On-site; USD 29,000 - 68,000; Full time

Benefits offered by this job

Industry-leading pay

Exceptional benefits

Career growth opportunities

Job summary

National Automotive seeks a Service Advisor in Tennessee to be the primary customer contact for vehicle maintenance and repairs. You will coordinate service, provide cost estimates, and ensure accurate repair orders while delivering an exceptional customer experience.

Ideal candidates have a high school diploma, automotive exposure, and strong communication skills. Expect industry-leading pay, excellent benefits, and clear opportunities for career growth in a fast-paced shop environment.

Qualifications

• Strong communication and rapport building with customers.
• Excellent interpersonal and team collaboration abilities.
• Organizational and time management skills to multitask.
• Customer-focused mindset with a service-oriented approach.

Responsibilities

• Greet customers and be main contact for concerns and requirements.
• Schedule, confirm, and coordinate service appointments.
• Prepare and explain cost estimates for parts and labor.
• Create and manage repair orders with detailed records.
• Follow up to ensure customer satisfaction and address issues.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Customer-oriented

Education

High school diploma

Automotive certification (plus)

Tools

Automotive software

Job description

Why come work for Main Street Auto?

• Earn Industry-Leading Pay
• Enjoy Exceptional Benefits
• Unlock Endless Career Growth Opportunities

At National Automotive, we are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

$640-$1500 per week plus.

Hours: 7:00AM-5:00PM (Monday-Friday)

Responsibilities:

1. Customer Interaction:
   • Greet customers and provide a warm, friendly, and professional atmosphere.
   • Act as the main point of contact for customers, understanding their concerns and requirements.
   • Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
2. Service Coordination:
   • Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
   • Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
   • Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
3. Cost Estimation and Approval:
   • Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
   • Explain cost estimates to customers, providing clear and understandable explanations.
   • Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
4. Repair Order Management:
   • Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
   • Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
   • Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
5. Customer Satisfaction:
   • Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
   • Handle customer complaints professionally and elevate as necessary to resolve them effectively.
   • Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements:

• High school diploma or equivalent (additional automotive education or certification is a plus).
• Proven experience as a Service Advisor in the automotive industry or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Strong organizational and time management abilities to handle multiple tasks efficiently.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Customer-oriented mindset with a commitment to delivering exceptional service.

Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

Further questions about the job? Email us at: [e-mail]