RSOC Operator - FLEX

Prosegur; Newtown Square (Delaware County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Weekly Pay

Paid Vacation

Paid Sick Days

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

Prosegur is seeking a FLEX RSOC Operator to safeguard clients and co-workers by monitoring premises with access control, video surveillance, and alarm systems. The role involves responding to emergencies, coordinating with police and EMS, and documenting incidents.

A High School Diploma and 1 year in security, call center, and customer service are required, with preference for SOC/dispatch experience. The position supports 24/7 operations across North, Central, and South America, offering

Qualifications

• High School Diploma or GED required.
• 1 year experience in security industry
• 1 year experience in a call center
• 1 year of customer service experience required
• Experience in a security operations center, dispatch, or similar role preferred.

Responsibilities

• Monitor access control, video surveillance, and alarms to provide security services.
• Respond to emergencies and coordinate dispatch with authorities as needed.
• Investigate incidents, escalate, and prepare incident reports.
• Monitor security alerts and triage events by severity and relevance.
• Take action to mitigate incidents via remote monitoring and surveillance.
• Document incident response timelines, actions, and lessons learned.
• Operate CCTV and badge access control systems.
• Monitor site activity and respond to intrusion alarms with team coordination.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

C-Cure

Incident Management Software

Job description

Newtown Square, PA, United States of America

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largestsecurity services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.

Job Skills / Requirements

Work for a company where your individual contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations.We’re hiring a reliable, experienced, FLEX RSOC Operator! The persons in this position will maintain a safe and secure environment for customers and co-workers by monitoring premises and performing search procedures.Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.

Responsibilities :

• Monitor a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination.
• Respond to all emergencies, and dispatch security officers, police, fire, EMS personnel, and other services as required for incidents such as B&E, power disruption, medical, etc.
• Investigating incidents and alarms, escalating situations to appropriate parties and assembling incident reports.
• Monitor security alerts and events generated by various security and access control software
• Analyze and triage security alerts to identify potential security incidents, prioritizing them based on severity, relevance, and potential impact.
• Take immediate action to mitigate security incidents through remote monitoring efforts and constant surveillance.
• Document incident response activities, including timelines, actions taken, and lessons learned, to support post-incident analysis and reporting.
• Operate the access control system through CCTV, and Badging.
• Monitor site activities via CCTV or other surveillance systems.
• Respond to intrusion alarms by communicating to team members on their
• activation and location throughout North, Central and South America.
• Be vigilant for safety and security threats.
• Implement established emergency or security action plans, as required
• Deter criminal activity, misconduct, and safety violations.

Qualifications :

• High School Diploma or GED equivalent
• Must have reliable transportation
• Must have 1 year of experience in the security industry
• Minimum 1 year experience in a call center
• Minimum 1 year of customer service experience required
• Experience in a security operations center, dispatch, or similar security-related role preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and problem-solving abilities
• Proficiency in Microsoft Office Suite and ability to learn software such as C-Cure and incident Management Software
• Ability to work independently and as part of a team in a 24/7 operational setting
• Ability to think clearly during crisis or high stress periods
• Flexibility for potential schedule adjustments

Physical Requirements: This position requires significant physical activity throughout the shift. Officers must be able to:

• Walk and stand for extended periods (including completing multiple rounds and patrols of up to 1–2 miles per shift)
• Frequently climb stairs, ramps, or ladders as required by site patrol routes
• Work indoors and outdoors in varying weather conditions
• Maintain alertness and situational awareness during all patrols
• Occasionally lift and/or move up to 25 pounds

These physical requirements are essential to performing the job successfully. Applicants should ensure they are capable of meeting these requirements prior to applying. Reasonable accommodations may be considered in accordance with applicable law.

License # CP-51-MD-0009590-2014

#MID123

Education Requirements (All)

High School Diploma

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Weekly Pay