RSG Administrator (1254)

Mayors Jewelers; Fort Lauderdale (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Mayors Jewelers in Fort Lauderdale is looking for an RSG Administrator to ensure excellent client service across all stores. The role requires managing service orders, coordinating tasks within the Retail Service Group, and communicating project status with team members.

The successful candidate should have at least 5 years of experience in jewelry repairs and a strong customer service background. Knowledge of SAP and Microsoft Office is essential, along with strong organizational and problem-solving skills.

Qualifications

• 3-5 years of experience in Customer Service is required.
• A minimum of 5 years’ experience in jewelry repairs including working with 18K gold and platinum.
• Ability to cope under pressure in a busy environment.

Responsibilities

• Manage and prioritize service orders across all stores.
• Identify opportunities for Continuous Quality Improvement.
• Serve as liaison between department, stores, and vendors.

Skills

Jewelry making and repairs

Customer service focus

Strong organizational skills

Problem-solving abilities

SAP knowledge

Microsoft Office skills

Education

High School diploma

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

RSG Administrator

Ensure excellent client service to all stores or any location by managing, prioritizing, communicating, and following up on all Service Orders. This position is also required to coordinate tasks and responsibilities with other members of the Retail Service Group to achieve Department goals and Objectives.

Responsibilities

• Partner to establish timelines, manage technical resources and processes to ensure work meets standards of the creative directive and business standards, as well as ensuring technical repeatability.
• Identify and drive opportunities for Continuous Quality Improvement and the creation of efficiencies within areas of responsibility and overall department, with follow-up as needed for achieving successful outcomes.
• Ensure key product process dates are met, tools are effectively utilized, and cross-functional teamwork occurs. Communicate effectively internally and externally to keep team updated on project status, issues, and concerns.
• Proactively flag critical issues for consideration that may impact the aesthetic of product or manufacturing and/or quality of final product.
• Build and maintain open communication with suppliers to understand strength, weakness, and overall execution abilities.
• Inventory Control: proper understanding of the financial impact of proper inventory control and movement of inventory amongst all other areas of the business.
• Serve as Liaison between the department, stores, and vendors.
• Basic understanding of SAP:
• Article Creation
• Purchase Orders
• Transfers
• Subcontractor process
• Have a thorough understanding of the jewelry manufacturing process and watch repairs.
• Understand market prices for stones and metals.
• Coordinate technical training with vendors.
• Ensure Jewelers & Watchmakers use of parts and components is consistent and in line with our practices.
• Ensure tools and equipment are serviced and maintained per manufacturer's specifications.
• Ensure supplies are on hand and disposed to in a safe manner following Health and Safety procedures.

Education

High School diploma required.

Experience

Experience in Customer Service is required (3-5 years).

Skills

• Knowledge in the field of Jewelry making and repairs.
• A minimum of 5 years’ experience in all phases of Jewelry repairs including but not limited to working with 18K gold and platinum.
• The administrator will possess creative problem-solving abilities, must be a team player and adhere to deadlines and have strong interpersonal skills with the ability to perform in a Workshop environment.
• Additionally, the administrator will be a quick learner who is able to work with expedited service requests.
• Drive for excellence.
• Customer Service focus.
• Ability to cope under pressure in a busy environment.
• Enthusiastic and self‑motivated.
• Strong organizational, customer service and time management skills.
• Strong attention to detail.
• Strong written and verbal communication skills.
• High energy, self‑motivated and outgoing personality.
• Strong computer skills, web navigation, Microsoft Office (Excel, Word, PowerPoint), SAP.
• Ability to coordinate with other components of the RSG.
• Ability to make independent decisions.
• Ability to multitask daily in a fast‑paced environment.
• Excellent judgment skills.