RSC (prodnotacustomereu1) job2

iCIMS Middleware Test Company; Alaska; On-site; USD 70,000 - 100,000; Full time

Job summary

iCIMS is seeking a Manager in Account Services to ensure customer needs are met across multiple large accounts. The role requires strong ASP/system knowledge, excellent interpersonal and presentation skills, and the ability to identify opportunities for expanding product usage.

Responsibilities include leading client communications, supporting renewal efforts, participating in sales activities, and collaborating with Marketing on case studies and testimonials.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Responsibilities

• Identify customer needs and opportunities to add additional products and services.
• Participate in sales presentations via conference calls, seminars, on-site meetings and client surveys.
• Collaborate with Marketing to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work toward a 100% renewal rate.
• Escalate and work through escalated customer issues.
• Maintain strong interpersonal relationships across accounts.
• Communicate effectively to ensure customer satisfaction and continued engagement.

Skills

Interpersonal communication

Account management

Presentation skills

Client relationship management

Renewal focus

Problem escalation

Education

Bachelor degree

Tools

Windows OS

Internet Explorer

Web-based technologies

Job description

What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?

You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.

iCIMS has brought together the best‑of‑the‑best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.

As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.

• The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.