Test Job-T:7667-C:1651-Performance-2

iCIMS Middleware Test Company; Alabama; On-site; USD 60,000 - 85,000; Full time

Job summary

A leading Software-as-a-Service firm is seeking a talented Manager for the Account Services Department. This role involves ensuring customer needs are met, guiding clients in using the iRecruiter system, and participating in sales presentations. The ideal candidate will have a Bachelor's degree, strong interpersonal and communication skills, and experience in client relations. Responsibilities also include managing multiple accounts and working towards a 100% renewal rate. Some travel is required, and candidates with experience in HR systems are preferred.

Qualifications

• Must have strong interpersonal, verbal and written communication skills.
• Experience in client relations and HR systems/software project management is a significant plus.
• Ability to identify customer needs and communicate efficiently.

Responsibilities

• Work closely with iCIMS customers to ensure their needs are met.
• Participate in sales presentations and on-site customer meetings.
• Proactively contact assigned clients to work towards a 100% renewal rate.

Skills

Knowledge of ASP systems

Outstanding interpersonal skills

Ability to manage multiple accounts

Strong communication and presentation skills

Ability to work with minimal supervision

Education

Bachelor's degree with strong academic track record

Tools

Microsoft Windows operating systems

Microsoft Internet Explorer

Job description

What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?

Test123 You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.

iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.

As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.

• The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.
• Some travel required.
• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems
• Hands‑on user for Microsoft Internet Explorer and related web‑based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.