RPA Support Engineer

Verisma; United States; On-site; USD 75,000 - 105,000; Full time

Job summary

Verisma is seeking an RPA Support Engineer to manage day-to-day support, maintenance, and optimization of UiPath and Microsoft Power Automate bots in production. You will perform root-cause analyses, implement fixes, and ensure reliable workflows while expanding intelligent automation with UiPath AI Center, Document Understanding, and AI Builder capabilities.

The role requires 2+ years with UiPath and 1+ year with Power Automate, plus strong scripting and ITSM experience; travel quarterly is

Qualifications

• 2+ years hands-on experience supporting or developing RPA solutions using UiPath (Orchestrator, Studio, Attended/Unattended Robots).
• 1+ years experience with Microsoft Power Automate (cloud flows, desktop flows, connectors, CoE toolkit).
• Solid understanding of bot lifecycle, exception handling, queues, assets, credential management in RPA architectures.
• Experience with ITSM tools for incident, problem, change management (e.g., ServiceNow, Jira).
• Proficiency in at least one scripting language (PowerShell, Python, VBScript).
• Strong analytical and troubleshooting skills with log/diagnostic data interpretation.

Responsibilities

• Monitor, triage, and resolve incidents for UiPath and Power Automate bots in production.
• Perform root-cause analysis on failures and performance issues; document actions.
• Ensure PHI/PII compliance; work with compliance and security on audit logs and access controls.
• Support AI-enhanced automation workflows using UiPath AI Center, Document Understanding, and AI Builder.
• Maintain runbooks, guides, and knowledge base articles for supported automations.
• Perform other duties to ensure effective operation of the department.
• Live by Verisma Core Values.

Skills

UiPath

Power Automate

RPA architecture

ITSM frameworks

Scripting languages

Analytical troubleshooting

Education

High school diploma

Bachelor's degree

Tools

ServiceNow

Jira Service Management

Job description

Summary Of Position

The RPA Support Engineer is responsible for the day-to-day support, maintenance, and optimization of Robotic Process Automation (RPA) solutions built on UiPath and Microsoft Power Automate. This role is for production bot issues, performs root‑cause analysis, implements fixes, and ensures RPA workflows operate reliably and efficiently. The ideal candidate will also bring experience with AI‑powered intelligent automation platforms — specifically UiPath AI Center / Document Understanding and Microsoft AI Builder (AI IXP capabilities) to help the organization expand its intelligent automation footprint.

Duties & Responsibilities

• Monitor, triage, and resolve incidents for UiPath and Power Automate bots in production environments
• Perform root‑cause analysis on failures, exceptions, and performance degradation; document findings and corrective actions
• Ensure all automated processes involving PHI/PII comply with HIPAA requirements; partner with compliance and security teams on audit logging and access controls
• Support and maintain AI‑enhanced automation workflows leveraging UiPath AI Center, Document Understanding, and Communications Mining
• Maintain accurate support runbooks, troubleshooting guides, and knowledge base articles for all supported automations
• Perform other duties, as assigned, to ensure effective operation of the department and the Company
• Live by and promote Verisma Core Values

Minimum Qualifications

• High school diploma or GED equivalent, required; Bachelor’s degree, preferred
• 2+ years of hands‑on experience supporting or developing RPA solutions using UiPath (Orchestrator, Studio, Attended/Unattended Robots)
• 1+ years of experience with Microsoft Power Automate (cloud flows, desktop flows, connectors, and the CoE toolkit)
• Solid understanding of RPA architecture concepts: bot lifecycle, exception handling, queues, assets, and credential management
• Experience working within ITSM frameworks (ServiceNow, Jira Service Management, or similar) for incident, problem, and change management
• Proficiency in at least one scripting language (PowerShell, Python, or VBScript) for supporting automation infrastructure
• Strong analytical and troubleshooting skills with the ability to interpret logs, trace files, and Orchestrator/Power Platform diagnostic data
• Ability to travel on a quarterly basis, subject to change