RPA Production Support Analyst II - Hybrid TN

Navient; Seattle (WA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Xtend Healthcare, a Navient subsidiary, seeks an RPA Production Support Analyst II to design, develop, and maintain RPA apps in a healthcare receivables context. This hybrid role requires four days in Hendersonville, TN, with responsibilities spanning RPA management, customer service, and thorough documentation.

The candidate should have 2+ years with UiPath or OO programming, 2 years of production support experience, and some SQL knowledge. Healthcare experience is a plus.

Qualifications

• Some college coursework preferred in Business/IT or MIS
• 2+ years of UiPath or any OO language experience
• 2 years of production support experience managing RPAs
• Some SQL experience or programming experience

Responsibilities

• Manage multiple RPAs concurrently and verify tasks.
• Provide superior service to internal and external customers; assist end users.
• Write database queries to update production records and support tickets.
• Identify root causes and document remediation steps.
• Support continuous improvement and knowledge sharing across teams.

Skills

Analytical thinking

Problem solving

Communication

Education

Some college coursework

Tools

UiPath

SQL

Job description

Xtend Healthcare, a Navient subsidiary, seeks an RPA Production Support Analyst II to design, develop, and maintain RPA apps in a healthcare receivables context. This hybrid role requires four days in Hendersonville, TN, with responsibilities spanning RPA management, customer service, and thorough documentation.

The candidate should have 2+ years with UiPath or OO programming, 2 years of production support experience, and some SQL knowledge. Healthcare experience is a plus.