RPA & Process Automation Specialist

NiSource Inc.; Maryland; On-site; USD 82,000 - 123,000; Full time

Job summary

NiSource Inc. is seeking a Process Automation Specialist to design, develop, and implement automation solutions across Customer Care Center operations.

You will troubleshoot issues and act as the liaison with IT while collaborating with onshore/offshore teams to deliver robust automation. The role requires strong analytical skills, experience with Visual Studio, Pega, Access and SQL, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's Degree or certification in Computer programming/management.
• 1-3 Years of experience developing applications in a corporate environment.
• Enhanced knowledge and understanding of CIS and/or DIS.
• Completes tasks independently as well as in small team setting.
• Must be motivated with a high degree of initiative, a quick learner, and have the ability to manage multiple priorities in a fast-paced environment.
• Self-Motivated, detail oriented, ability to maintain high level of accuracy Must demonstrate a high level of attention to detail.
• Must demonstrate ability to learn new technologies and tools.
• Must demonstrate strong analytical and troubleshooting skills.
• Must demonstrate the ability to balance development, testing, and support roles.
• Must demonstrate strong interpersonal skills and ability to work well with others.
• Advanced skills with personal computers, data base management, and software such as M365 Office.
• Flexible in working a schedule including nights, weekends, stand-by and emergency support as assigned.
• Support Leaders in testing and/or developing test plans. Validation testing pre and post technology changes
• Individuals who are collaborative, open-minded, and driven.
• Develops, codes, unit tests, debugs, and implements RPA solutions
• Reviews and analyzes organizational needs and goals to determine future impacts to applications and systems.

Responsibilities

• Design, develop, code, test, and implement automation tool solutions to continuously improve and enhance operations.
• Collaborates with CCC Operations, Support Operations and other business partners to identify automation opportunities.
• Reviews and analyzes performance data to determine enhancements.
• Recommends automated solutions and develops project plans.
• Oversees and manages project plans and issues with continuity planning and implementation.
• Acts as CCC liaison with IT for companywide initiatives including testing, upgrades, and troubleshooting.
• Learns new systems and technologies; supports test planning and validation testing.
• Provides ongoing support, troubleshooting and resolution of production issues.

Skills

Bachelor's Degree

Experience 1-3 yrs

CIS/DIS knowledge

Analytical skills

Interpersonal skills

M365 Office

Education

Bachelor's Degree or certification in Computer programming/management

Tools

Visual Studio

Pega

Access

SQL

Job description

NiSource Inc. is seeking a Process Automation Specialist to design, develop, and implement automation solutions across Customer Care Center operations.

You will troubleshoot issues and act as the liaison with IT while collaborating with onshore/offshore teams to deliver robust automation. The role requires strong analytical skills, experience with Visual Studio, Pega, Access and SQL, and the ability to manage multiple priorities in a fast-paced environment.