Automation Specialist - RPA & Process Improvement Lead

NiSource Inc.; Virginia (MN); On-site; USD 82,000 - 123,000; Full time

Job summary

NiSource Inc. seeks a Process Automation Specialist to design, develop and implement automation solutions using Visual Studio, Pega, Access and SQL databases to support the Customer Contact Centers' strategic goals and objectives.

Troubleshooting and liaison with IT are key parts of the role. The position involves collaborating with CCC Operations, Support Operations, and other partners to implement automation technologies for process improvements, reviewing performance data, and developing

Qualifications

• 1-3 years programming experience in a corporate environment.
• Enhanced knowledge of CIS and/or DIS.
• Ability to balance development, testing, and support roles.
• Strong analytical and troubleshooting skills.

Responsibilities

• Design, develop, code, test, and implement automation tool solutions to improve operations.
• Collaborate with CCC Operations and other partners to identify automation opportunities.
• Review performance data to determine improvements via automation solutions.
• Develop project plans and manage implementation and testing activities.
• Coordinate with onshore and offshore teams to ensure timely coding, testing, and deployment.

Skills

RPA

VBA

Call Center

Analytical

Education

Bachelor's degree in Computer Science or related field

Tools

Visual Studio

Pega

Access

SQL databases

Job description

NiSource Inc. seeks a Process Automation Specialist to design, develop and implement automation solutions using Visual Studio, Pega, Access and SQL databases to support the Customer Contact Centers' strategic goals and objectives.

Troubleshooting and liaison with IT are key parts of the role. The position involves collaborating with CCC Operations, Support Operations, and other partners to implement automation technologies for process improvements, reviewing performance data, and developing