Roving Community Manager

Neiders Company; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in property management is seeking a dynamic Community Manager to lead operations across multiple locations. This role emphasizes accountability, exceptional customer service, and financial management, making it ideal for someone passionate about enhancing resident experiences. As a Community Manager, you'll travel to oversee property upkeep and tenant relations, ensuring the highest standards of service. Join a team committed to integrity and excellence, and help shape the future of property management while enjoying a comprehensive benefits package and opportunities for career advancement.

Benefits

Comprehensive Medical, Dental, and Vision coverage

Matching 401K plan

15 days of PTO plus 6 paid holidays

Housing discounts at TNC properties

Exclusive perks and rewards through Nectar & Gifted

Employee Assistance Program

Clear pathways for career advancement

Additional discounts through MetLife

Qualifications

• 5+ years of property management experience with multifamily or commercial properties.
• Strong leadership and communication skills to inspire a diverse team.

Responsibilities

• Oversee daily operations of properties, ensuring accountability and service excellence.
• Travel to various locations for property inspections and tenant relations.

Skills

Leadership Skills

Communication Skills

Customer Service

Problem Solving

Financial Management

Education

Bachelor's degree in business administration

Real estate management

Tools

Property management software

Financial management tools

Job description

About Us:

At The Neiders Company, we have been redefining property management since our establishment in 1989. Headquartered in the vibrant city of Seattle, Washington, we are a fully integrated real estate investment firm committed to excellence. With over 85 apartment communities spanning the beautiful Pacific Northwest and Southwestern United States, we are poised for growth into new markets. What sets us apart is our unwavering dedication to accountability and our commitment to delivering legendary customer service. We are on the lookout for an enthusiastic and dynamic Community Manager to join our team and embody these values in all aspects of property management, particularly in a traveling/roving capacity.

Job Overview:

As our Community Manager, you will be at the forefront of overseeing the daily operations of our properties, ensuring that every interaction is steeped in accountability and exceptional service. Your role will involve traveling to various locations, allowing you to provide hands-on management and support to multiple properties. Your expertise will be essential in maintaining our high standards of property upkeep, resident satisfaction, and financial excellence. This position demands outstanding leadership qualities, a commitment to operational excellence, and the ability to cultivate a culture of responsibility and legendary service throughout the management team.

Responsibilities:

1. Property Operations:
   1. Direct all facets of property operations across multiple locations, including leasing, maintenance, and tenant relations.
   2. Create and enforce operational policies that drive efficiency and effectiveness in property management.
   3. Travel to different sites to conduct thorough property inspections, identifying maintenance needs and safety compliance.
   4. Implement preventive maintenance programs to maximize asset longevity and reduce costs.
2. Tenant Relations:
   1. Act as the main point of contact for tenants, promptly addressing inquiries and maintenance requests with professionalism.
   2. Build and maintain positive relationships through exceptional customer service and proactive issue resolution.
   3. Develop and implement resident retention strategies to enhance satisfaction and reduce turnover.
3. Financial Management:
   1. Develop and oversee property budgets, aligning financial operations with strategic objectives.
   2. Monitor rent collection and lease renewals, proactively tackling delinquencies to boost revenue.
   3. Analyze financial reports to identify cost-saving opportunities and revenue enhancement strategies.
4. Accountability:
   1. Set clear performance expectations for the property management team, fostering a culture of accountability and continual growth.
   2. Conduct regular performance evaluations to provide constructive feedback and support team development.
   3. Implement systems to track key performance indicators (KPIs) related to property operations and resident satisfaction.
5. Legendary Customer Service:
   1. Lead by example, delivering exemplary service to residents and stakeholders across various properties.
   2. Seek opportunities to elevate the resident experience and distinguish the property through outstanding service.
   3. Encourage staff to exceed resident expectations and embrace a culture of proactive service.

Qualifications:

• Bachelor's degree in business administration, real estate management, or a related field is preferred.
• Minimum of 5 years of property management experience, demonstrating success in managing multifamily or commercial properties.
• Strong leadership skills with the capability to inspire and motivate a diverse team.
• Excellent communication and interpersonal abilities, complemented by a commitment to exceptional customer service.
• Proficiency in property management software and financial management tools.
• Knowledge of landlord-tenant laws and fair housing regulations.
• A steadfast commitment to accountability, integrity, and delivering outstanding service.
• Valid driver's license and proof of insurance; willingness to travel frequently to various properties is essential.

Benefits and Perks:

We understand that a fulfilling work environment extends beyond compensation. Our robust rewards package is designed to meet the diverse needs of our associates and their families, and includes:

• Comprehensive benefits, including Medical, Dental, and Vision coverage
• Matching 401K plan
• 15 days of PTO plus 6 paid holidays and 1 floating holiday (Veteran's Day or the day after Thanksgiving)
• Housing discounts at TNC properties
• Exclusive perks and rewards through Nectar & Gifted
• Employee Assistance Program
• Clear pathways for career advancement
• Additional discounts through MetLife

Join us and become part of an organization that prioritizes accountability, integrity, and legendary customer service. If you are a passionate community manager eager to provide exceptional living experiences while traveling and supporting multiple properties, we want to hear from you! Apply today and help us continue to elevate the standard of property management!