Route Support Specialist - Training & Field Ops

Continental Services; Groveport (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health coverage

401(k)

Paid time off

Wellness program

Referral bonus

Additional perks

Job summary

Continental Services in Groveport, OH is seeking a Route Support Merchandiser to back up drivers, assist with data entry and field implementations, and enhance service quality. You will help identify training gaps, support route performance, and ensure smooth operations on the road and in-house.

The role emphasizes customer service, professional conduct, and adherence to safety standards, reporting to the Route Manager and benefiting from a comprehensive benefits package.

Qualifications

• Prior experience in delivery, route driving, merchandising, or customer service preferred.

Responsibilities

• Route Coverage: Provide coverage for Route Merchandisers as needed, monitoring route performance and identifying opportunities for improvement.
• Machine Management: Assist with new machine installations, initial fills, product returns, and account transitions.
• Training & Support: Train Route Merchandisers on standards and procedures and help address performance issues.
• Customer Feedback: Interact with customers during route coverage and relay feedback to the team.
• Machine Cleanliness: Inspect and maintain cleanliness standards for machines in the field.
• Professional Standards: Ensure merchandisers maintain a professional appearance and follow uniform guidelines.
• Special Projects: Complete special projects as directed by the Route Manager.
• Safety & Compliance: Promote a safe, clean work environment and stay informed on procedures.
• Communication: Inform Account/Route Managers and leadership of critical information affecting accounts.

Skills

Customer service

Communication

English proficiency

Education

High School Diploma or GED

Tools

GPS technology

Computers

iPads

Job description

Continental Services in Groveport, OH is seeking a Route Support Merchandiser to back up drivers, assist with data entry and field implementations, and enhance service quality. You will help identify training gaps, support route performance, and ensure smooth operations on the road and in-house.

The role emphasizes customer service, professional conduct, and adherence to safety standards, reporting to the Route Manager and benefiting from a comprehensive benefits package.