Route Support Merchandiser

Continental Services; Groveport (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health coverage

401(k)

Paid time off

Wellness program

Referral bonus

Additional perks

Job summary

Continental Services in Groveport, OH is seeking a Route Support Merchandiser to back up drivers, assist with data entry and field implementations, and enhance service quality. You will help identify training gaps, support route performance, and ensure smooth operations on the road and in-house.

The role emphasizes customer service, professional conduct, and adherence to safety standards, reporting to the Route Manager and benefiting from a comprehensive benefits package.

Qualifications

• Prior experience in delivery, route driving, merchandising, or customer service preferred.

Responsibilities

• Route Coverage: Provide coverage for Route Merchandisers as needed, monitoring route performance and identifying opportunities for improvement.
• Machine Management: Assist with new machine installations, initial fills, product returns, and account transitions.
• Training & Support: Train Route Merchandisers on standards and procedures and help address performance issues.
• Customer Feedback: Interact with customers during route coverage and relay feedback to the team.
• Machine Cleanliness: Inspect and maintain cleanliness standards for machines in the field.
• Professional Standards: Ensure merchandisers maintain a professional appearance and follow uniform guidelines.
• Special Projects: Complete special projects as directed by the Route Manager.
• Safety & Compliance: Promote a safe, clean work environment and stay informed on procedures.
• Communication: Inform Account/Route Managers and leadership of critical information affecting accounts.

Skills

Customer service

Communication

English proficiency

Education

High School Diploma or GED

Tools

GPS technology

Computers

iPads

Job description

Route Support Merchandiser

Department: FS Jump 175006

Employment Type: Full Time

Location: Groveport

Reporting To: Tori White

Compensation: $22.00 / hour

Description

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create:

As a Route Support Merchandiser, you will support our Route Managers by filling in for drivers, assisting with data entry and field implementations, and enhancing customer service through constructive feedback. You will identify training needs among drivers and communicate observations to your supervisor, ensuring smooth operations on the road and in-house.

• Route Coverage: Provide coverage for Route Merchandisers as needed, monitoring route performance to identify opportunities for improvement and recognizing strong practices.
• Machine Management: Support new machine installations with initial fills; manage product returns from the field; notify Route Managers of idle or underperforming machines; and assist with seasonal or final product adjustments to ensure smooth account transitions.
• Training & Support: Train Route Merchandisers on operational standards and procedures, reinforcing compliance and assisting with ongoing performance issues.
• Customer Feedback: Interact courteously with customers during route coverage to gather feedback and relay it to the appropriate team member for follow‑up.
• Machine Cleanliness: Inspect and maintain cleanliness standards for all machines in the field.
• Professional Standards: Ensure Route Merchandisers maintain a professional appearance and follow uniform guidelines.
• Special Projects: Complete special projects and assignments as directed by the Route Manager.
• Safety & Compliance: Promote and model a clean, safe work environment while remaining informed about current operational processes and procedures.
• Communication: Communicate promptly with Account Managers, Route Managers, or leadership regarding any critical information that may impact account retention or present business risk.

Ingredients for Thriving:

• High School Diploma or GED
• Valid driver’s license with a clean driving record
• Prior experience in delivery, route driving, merchandising, or customer service preferred.
• Strong communication and customer service skills, with the ability to read, speak, and understand English.
• Proficient with computers, iPads, GPS technology, and basic inventory systems; ability to operate box trucks preferred.
• Ability to operate pallet jacks (if applicable to your region)
• Results‑oriented, adaptable, and able to balance business needs with customer requests; demonstrates consistent follow‑through and quickly applies new information.
• Detail‑oriented, professional, and comfortable working in structured environments with routine tasks; able to follow written and verbal instructions.
• Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation.

Location(s) & Logistics:

• Climbing in-and-out of a vehicle
• Loading and unloading products from the vehicle.
• Bending, stooping, pulling/pushing, and twisting required.
• Walking and standing required for long periods
• Regular lifting up to 50 pounds
• Operating a company vehicle equipped with continuous driver-facing and road-facing video safety technology

Savor the Benefits:

We offer a range of benefits for eligibles team members, including:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Parental Leave
• 401(k) with company match
• Paid Time Off
• Wellness Programs
• Referral bonus
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits