Route Supervisor

Balance Innovations; South Bend (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Balance Innovations is seeking a Route Supervisor in South Bend, Indiana, responsible for overseeing a team of drivers, messengers, and guards. Key duties include ensuring the security and efficiency of cash transit operations, supervising daily activities, and providing coaching to staff.

The ideal candidate will have at least 3 years of operations experience, meet Department of Transportation requirements, and possess necessary licenses. This role emphasizes maintaining a safe work environment and excellent customer service.

Qualifications

• Minimum of 3 years operations experience in transportation and/or logistics.
• Satisfy all applicable Department of Transportation requirements.
• Minimum of 21 years of age.
• A valid firearms permit or ability to pass applicable firearms licensing requirements.
• A valid guard card or ability to obtain a guard card or any other required licenses.
• Able to lift at least 50 pounds.

Responsibilities

• Provide first line supervision to CIT employees.
• Oversee daily operations including route efficiency and scheduling.
• Maintain a safe and secure environment for all CIT employees.
• Provide coaching and skill development to employees.
• Secure inventories by executing compliance with security procedures.

Skills

Consultative skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Presentation skills

Education

Bachelor’s Degree

Job description

Job Summary

The Route Supervisor is responsible for supervising a team of drivers, messengers, and guards that support and perform the Cash in Transit functions. This position ensures accountability and security of all liability and prioritizes daily operations workflow. The CIT Supervisor assists the Manager in the secure, safe and efficient functioning of the armored car facility and enforces rules to protect the premises, property, and safety of Brink’s and its customers.

Key Responsibilities

• Provide first line supervision to CIT employees
• Oversee daily operations including route efficiency, route scheduling, opening and closing of branch
• Maintain safe and secure environment with the goal of ensuring that all CIT employees work and return home safely
• Provide coaching and skill development to employees on a consistent basis
• Leverage systems, equipment and process redesign to drive continuous improvement
• Maintain and provide quality customer service
• Secure inventories by executing controls and ensuring strict compliance with security procedures; ensure implementation of measures to reduce worker’s compensation injury costs and security losses
• Ensure employees are in compliance with federal, state and local regulations required to perform their duties
• Assist Management as needed to meet branch goals
• Cross‑train and perform other duties as assigned

Minimum Qualifications

• Minimum of 3 years operations experience in transportation and/or logistics
• Satisfy all applicable Department of Transportation requirements
• Minimum of 21 years of age
• A valid firearms permit or ability to pass applicable firearms licensing requirements
• A valid guard card or ability to obtain a guard card or any other required licenses
• Able to lift at least 50 pounds

Preferred Qualifications

• Previous experience as an armored car driver
• Knowledge of route analysis and logistics
• Knowledge of lean/process improvement methodologies
• Knowledge of budgeting and planning experience
• Bachelor’s Degree

Professional Skills

• Strong consultative, analytical and problem‑solving skills
• Excellent interpersonal, communication and presentation skills

Equal Opportunity Statement

Brink’s is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. Brink’s is also committed to providing a drug‑free workplace.