Route Specialist

ImageFIRST; Kansas City (KS); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Weekly pay

401k (match)

Paid Time Off Package

Tuition Reimbursement

Referral Program

Pet Insurance

Hospital Indemnity Insurance

Job summary

ImageFIRST is hiring for a route-based Customer Advocate role in the Kansas City area. The position supports our Sales and service teams by building strong customer relationships through responsive and creative solutions, with a focus on linen delivery, inventory management, and account care.

The role runs Mon-Fri, 5am-1:30pm, offering hourly pay and opportunities for growth, training, and benefits. Candidates should meet DOT requirements and be able to lift 50 pounds.

Qualifications

• High School Diploma or equivalent required.
• DOT medical certification or obtain within designated timeframe.
• Must be comfortable operating company vehicles as needed.

Responsibilities

• Support and promote ImageFIRST values to associates, customers, and community.
• Communicate effectively—oral, written, phone and face to face.
• Load and unload truck and organize truck.
• Manage customer inventory.
• Understand pricing, codes, colors, sizing, quantities and product applications.
• Prepare and follow up paperwork and invoices; ensure invoice accuracy.
• Provide route relief to cover Customer Advocate vacations and call offs.
• Provide additional route support as needed (reroutes, volume changes).
• Make special deliveries to customers.

Skills

Route-based service

Communication

Inventory management

Computer literacy

Customer relationship

Education

High School Diploma or equivalent

DOT medical certification

Tools

Truck operation

Job description

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page https//www.imagefirst.com/company/

Pay $27.50 hr

Shift Mon-Fri, 5am-130pm

This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.

• Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Communication Excellent oral, written, phone and face to face
• Load and unload truck, truck organization.
• Manage customer inventory
• Product knowledge pricing, codes, colors, sizing, changes/quantities, availability, product application
• Paperwork work order preparation and follow-up, invoice accuracy
• Provide route relief to cover Customer Advocate vacations and call offs (flexibility)
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent required
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Ability to lift 50 pounds plus and push and pull carts of linen
• Must be computer literate

PREFERRED QUALIFICATIONS

• Some delivery, logistics and/or route experience
• One year experience with account management and ensuring customer satisfaction
• Knowledge Practical insight specific to the textile services industry andoperations
• Be Respectful Value all we come in contact with
• Be Remarkable Create a positive moment with every interaction
• Be Safe Keep ourselves and those around us safe
• Be Honest Be guided by truthfulness in all we do
• Weekly pay
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.