Route Specialist

ImageFIRST; Menomonee Falls (WI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

401k (match)

Paid Time Off Package

Paid Parental Leave

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST is seeking a route-based Customer Advocate in Wisconsin to establish and maintain strong customer relationships through responsive sales and service strategies.

Responsibilities include loading/unloading trucks, managing customer inventory, and ensuring accurate paperwork. Monday–Friday schedule with weekends off; weekly pay and comprehensive benefits advertised.

Qualifications

• High School Diploma or equivalent is required.
• Clean driving record is required.
• Must possess a valid DOT medical certification or obtain one within designated timeframe.
• Occasional route coverage and DOT eligibility may be needed.
• Ability to lift 50 pounds and push/pull linen carts.
• Must be computer literate.

Responsibilities

• Support and promote the ImageFIRST values through positive interactions with associates, customers and community.
• Communicate effectively in oral, written, phone and face-to-face formats.
• Load and unload trucks and organize routes.
• Manage customer inventory and keep pricing codes and colors up to date.
• Prepare and follow up on work orders and ensure invoice accuracy.
• Provide route relief to cover vacations and call offs; assist with reroutes as needed.
• Make special deliveries and safely operate box trucks for local deliveries.
• Lead generation.

Skills

Excellent communication

Customer service

Loading/unloading

Computer literate

Education

High School Diploma or equivalent

Tools

DOT medical certification

Job description

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

Stable Schedule: Work Monday through Friday with weekends off.

Competitive Compensation: $25.00-$30.00 hourly.

This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.

• Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Communication: Excellent oral, written, phone and face to face
• Load and unload truck, truck organization.
• Manage customer inventory
• Product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Paperwork: work order preparation and follow‑up, invoice accuracy
• Provide route relief to cover Customer Advocate vacations and call offs (flexibility)
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers.Safely operate box trucks to complete local customer deliveries
• Lead generation

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required
• Clean driving record
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Ability to lift 50 pounds plus and push and pull carts of linen
• Must be computer literate

PREFERRED QUALIFICATIONS:

• Some delivery, logistics and/or route experience
• One year experience with account management and ensuring customer satisfaction
• Knowledge: Practical insight specific to the textile services industry and operations

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.