Route Service Representative – UniFirst

UniFirst Careers; Nevada (IA); On-site; USD 36,000 - 54,000; Full time

Job summary

UniFirst in the United States is seeking a Route Service Representative (RSR) to be the face of UniFirst to customers, delivering and picking garments and products along assigned routes.

You will grow accounts, work independently, and uphold safety and reliability as you engage with customers on a daily basis.

This role offers daytime hours Monday-Friday with no nights and weekends, providing a predictable schedule and potential for earnings through on-route sales.

Responsibilities

• Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
• Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
• Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
• Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
• Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
• Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
• Maintain a Predictable Schedule: Monday-Friday daytime hours with no nights, weekends - servicing the same route and customers each week to build consistency and trust.

Job description

At UniFirst, we Always Deliver

-for our customers and our people. As a Route Service Representative (RSR), you'll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route.

You'll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you're customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.

What Your Role Entails:

• Manage an Assigned Route:Serve as the primary point of contact for customers, delivering and picking garments and products daily.
• Support Daily Operations:Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Deliver Consistent, Reliable Service:Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
• Grow Customer Relationships:Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
• Drive Sales Growth:Identify upselling opportunities and grow your route, increasing your earning potential.
• Represent UniFirst on the Road:Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
• Engage in a Physically Active Role:Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Contribute to Service Excellence:Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
• Maintain a Predictable Schedule:Monday-Friday daytime hours with no nights, weekends - servicing the same route and customers each week to build consistency and trust.

Core Competencies

• Customer-Centric Mindset & Relationship Building:You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business.
• Time Management, Route Efficiency &