Route Service Representative - UniFirst

UniFirst; Ocala (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

UniFirst is seeking a Route Service Representative to manage a designated route, handle deliveries and pickups, and build strong customer relationships across daily operations. You will load/unload trucks, ensure accurate starts to each day, and seek upsell opportunities to grow the route while maintaining safety and reliability.

The role emphasizes on-time deliveries, customer satisfaction, and regular daytime hours Monday through Friday, with a nationwide presence reflected in UniFirst's

Responsibilities

• Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
• Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
• Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
• Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
• Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
• Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
• Maintain a Predictable Schedule: Monday-Friday daytime hours with no nights, weekends - servicing the same route and customers each week to build consistency and trust.

Job description

Job Description - Route Service Representative - UniFirst (2603946)

Job Description

Route Service Representative - UniFirst - ( 2603946 )

Description

At UniFirst, we Always Deliver

-for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route. You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you’re customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.

What Your Role Entails

• Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.


• Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.


• Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.


• Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.


• Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.


• Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.


• Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.


• Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.


• Maintain a Predictable Schedule: Monday-Friday daytime hours with no nights, weekends - servicing the same route and customers each week to build consistency and trust.

Core Competencies