Route Service Representative – UniFirst

UniFirst Careers; Goldsboro (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

UniFirst Careers is seeking a Route Service Representative to manage an assigned route, delivering and picking garments and products daily, while building relationships with customers.

You will support daily operations, load/unload trucks, ensure accuracy, and seek upselling opportunities to grow the route and earnings potential. This field-based role offers consistent daytime hours and a chance to contribute to top-tier service.

Qualifications

• Customer-focused professional with strong relationship-building skills.
• Ability to manage time and route efficiency.

Responsibilities

• Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
• Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring accuracy and efficiency.
• Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining customer satisfaction.
• Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
• Drive Sales Growth: Identify upselling opportunities and grow your route, increasing earning potential.
• Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, prioritizing safety and reinforcing relationships.
• Engage in a Physically Active Role: Work across indoor and outdoor environments demanding energy and attention to safety.
• Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
• Maintain a Predictable Schedule: Monday-Friday daytime hours with no nights; weekends – servicing the same route and customers each week to build consistency.

Skills

Customer service

Relationship building

Sales awareness

Time management

Safety consciousness

Job description

At UniFirst, we Always Deliver

-for our customers and our people. As a Route Service Representative (RSR), you'll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route.

You'll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you're customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.

What Your Role Entails:

• Manage an Assigned Route:Serve as the primary point of contact for customers, delivering and picking garments and products daily.
• Support Daily Operations:Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Deliver Consistent, Reliable Service:Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
• Grow Customer Relationships:Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
• Drive Sales Growth:Identify upselling opportunities and grow your route, increasing your earning potential.
• Represent UniFirst on the Road:Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
• Engage in a Physically Active Role:Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Contribute to Service Excellence:Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
• Maintain a Predictable Schedule:Monday-Friday daytime hours with no nights, weekends - servicing the same route and customers each week to build consistency and trust.

Core Competencies

• Customer-Centric Mindset & Relationship Building:You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business.
• Time Management, Route Efficiency &