Route Service Representative

NOVO Health Services; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

4 Day Workweek

Paid Weekly

Sign on Bonus

401(k) match

Health benefits

FSA/HSA

Job summary

Simple, backed by NOVO Health Services, is redefining healthcare linen with a white-glove approach. The Route Service Representative serves as the face of Simple, delivering an exceptional customer experience while optimizing routes, growing revenue, and maintaining strong account relationships.

This full-time role based in New York involves serving as the primary contact for accounts, ensuring on-time deliveries, compliance with safety standards, and collaborating with sales and plant teams to

Qualifications

• Proven experience in customer service, route sales, or account management.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office and general computer systems.

Responsibilities

• Comply with regulations and safety policies.
• Serve as primary contact for assigned accounts and build trust with decision-makers.
• Deliver exceptional service by responding to customer needs with urgency and problem-solving.
• Identify opportunities to grow existing accounts with additional products/services.
• Optimize route efficiency to maximize productivity and control costs.
• Negotiate renewals and support long-term retention.
• Generate referrals and communicate new business opportunities to Sales leadership.
• Maintain professionalism in all customer interactions.
• Deliver clean linen and monitor inventory levels.
• Transport soiled linen to the plant per safety standards.
• Collaborate with Customer Success and plant teams to meet expectations.
• Load and unload route trucks daily and complete deliveries/pickups.

Skills

Customer service

Route sales

Account management

Communication skills

Microsoft Office

Job description

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

The Route Service Representative (RSR) is the face of Simple, responsible for delivering an exceptional customer experience while driving account retention, revenue growth, and route efficiency. This role owns the full lifecycle of assigned accounts - building strong relationships, identifying growth opportunities, and resolving challenges with a proactive, solutions-oriented approach.

We are seeking a polished, organized professional who thrives in a customer-facing environment and enjoys relationship-building, account management, and problem-solving.

Get to Know Us

Simple is redefining the healthcare linen industry through a customer-centric, white-glove approach to linen and garment rental services. Backed by NOVO Health Services, an industry leader in healthcare linen management solutions, Simple serves as the specialty division offering premium, high-end solutions tailored to the needs of healthcare clinics.

With a strong focus on safety, infection control, and inventory management, Simple operates within NOVO's TRSA and HLAC-accredited facilities, utilizing state-of-the-art processing equipment and best-in-class practices. In just two years, Simple has experienced rapid growth - making this an exciting opportunity to join one of the fastest-growing organizations in the industry.

Key Responsibilities

• Comply with all federal, state, and local regulations, as well as corporate safety policies
• Serve as the primary point of contact for assigned accounts, building trust with key decision-makers and end users
• Deliver exceptional service by responding to customer needs with urgency and creative problem-solving
• Identify opportunities to grow existing accounts through additional products and services
• Optimize route efficiency to maximize productivity, control costs, and drive revenue
• Negotiate customer renewals and support long-term account retention strategies
• Generate referrals and communicate new business opportunities to Sales leadership
• Maintain a high level of professionalism, including appearance, organization, and customer interactions
• Deliver clean linen, monitor quality and inventory levels, and ensure customers can operate effectively
• Collect and transport soiled linen to the plant for processing in accordance with safety standards
• Collaborate with Customer Success and plant teams to meet and exceed customer expectations
• Load and unload route trucks daily, ensuring accuracy and completion of all deliveries and pickups
• Perform additional duties as assigned

Minimum Qualifications

• Proven experience in customer service, route sales, or account management
• Experience operating 26-28 ft. straight trucks preferred
• Valid driver's license with a clean driving record
• Ability to meet all DOT requirements and obtain/maintain a valid DOT Medical Card (employer-supported)
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office and general computer systems
• Professional appearance and customer-focused mindset (uniform provided)
• Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbs
• Ability to stand, walk, climb stairs, and sit for extended periods (up to 10 hours/day)
• Strong organizational skills with the ability to manage routes, equipment, and customer needs effectively

Why Join Simple?

• 4 Day Workweek/No weekends
• Paid Weekly
• Sign on Bonus
• Be part of a rapidly growing, high-impact division backed by an industry leader
• Opportunity to build strong customer relationships and directly influence business growth
• Work in a role that combines customer service, sales, and operations
• Join a team committed to safety, quality, and innovation in healthcare services

What We Can Offer You As a Full-time Associate

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)

Why work for Novo Health Services?

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.