Route Service Representative

Talentify; Buffalo (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a Route Service Representative for Buffalo, NY. You will be the face of the client, handling day-to-day route operations, transporting specimens and materials, and ensuring safety, accuracy, and timely deliveries.

This role requires strong customer service, reliable transportation, and adherence to company policies. The position emphasizes professionalism, effective communication, and teamwork while following all routes and safety guidelines.

Qualifications

• Must have valid driver’s license with a clean motor vehicle record and no more than three moving violations in the last 36 months.
• Prefer 1 year of experience in customer service, logistics, or delivery.
• Position requires travel and ability to lift up to 25 pounds (occasionally up to 40 pounds).

Responsibilities

• Serve as the face of the client to customers, ensuring professional interactions.
• Perform day-to-day route operations including tracking, sorting, storing, and transporting specimens and materials.
• Maintain compliance with timekeeping, safety, and company policies, including proper documentation and route readiness.
• Safely operate company vehicles and keep equipment in good working order; communicate any deficiencies to supervisors.
• Keep client notes and route information up to date and report issues promptly.
• Demonstrate Everyday Excellence and the Five Guiding Principles in client interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Collaboration

Communication skills

Decision making

Customer focus

Integrity

Trust

Sense of urgency

Approachable

Service driven

Sincere

Professionalism

Honesty

Respect

Patience

Knowledgeable

Humorous

Self-Development

Informing

Drive for Results

Tools

Handheld scanner

PC

Job description

Title: Route Service Representative
Location: Buffalo NY 14228
Duration: 7/21/2026 - 10/2/2026
Shift/Time Zone: All shifts/eastern
Job Description:

Duties and Responsibilities:

• The Route Service Representative (RSR) is the face of Client to the public, our customers and acts as an Ambassador for the company in everything he/she does.
• This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.

• Responsible for compliance with all processes including and not limited to:
• timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company /Regional /Logistics policies and procedures.
• Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
• Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines.
• Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell
• phone, keys, door hangers, observation reports, etc.
• Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
• Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
• Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
• Place "Door Hanger" for will-call clients with no specimens out. Place "Door Hanger" for Daily clients who regularly provide specimens but none are available at scheduled pick up.
• The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
• Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
• Keep route information, sequencing and all client notes up to date.
• Attendance and punctuality in meetings and training sessions.
• Meet all training requirements in a timely manner as assigned.
• Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
• Document and provide appropriate client satisfaction information to Logistics Management.
• Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
• Demonstrate Everyday Excellence in the Client Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.

Job Qualifications

• (Work Experience, Physical & Mental Requirements, Knowledge, Skills)

Required Work Experience:

• Valid Driver's license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with three moving violation convictions within the previous 36-month period.

Preferred Work Experience:

• 1 year of experience in a customer service, logistics, or delivery related job strongly preferred.

Physical and Mental Requirements:

• Position requires travel
• Extensive use of phone and hand held device (PC)
• Prolonged standing/sitting/walking/driving
• Fine dexterity with hands/steadiness
• Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a tim
• Ability to communicate effectively in English with clients, supervisors and peers
• Vision-requires constant mental visual attention to details as well as ability to see well in limited light scenarios
• Balancing
• Bending/kneelin
• Pushing/pulling
• Reaching/twisting

Knowledge:

• General computer knowledge and experience with handheld scanner equipment preferred.

Skills:

• Strong customer service skills
• Strong interpersonal skills
• Strong problem-solving skills
• Strong sense of collaboration
• Strong communication skills
• Strong decision-making skills
• Customer Focus
• Integrity
• Trust
• Act with a Sense of Urgency/ Importance
• Approachable
• Service driven
• Sincere
• Composure
• Professionalism
• Honesty
• respect
• Patience
• Knowledgeable
• Humorous
• Self-Development
• Informing
• Drive for Results