Route Service Manager - UniFirst

UniFirst Corporation; Pennsylvania; On-site; USD 50,000 - 70,000; Full time

Job summary

UniFirst Corporation is seeking a Route Service Manager to lead a team that delivers exceptional service to diverse clients. This role involves recruiting, training, and developing staff while driving customer satisfaction and account growth. Join a company valued for its diverse environment and commitment to excellence, with ample opportunities for career mobility.

Benefits

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Qualifications

• Prior customer service experience necessary.
• Minimum age of 21 years required.
• Valid non-commercial driver’s license needed.

Responsibilities

• Oversee recruiting, training, and development of Route Service Representatives.
• Build strong customer relationships to enhance satisfaction.
• Negotiate customer contract renewals.

Skills

Customer Service

Problem-Solving

Team Leadership

Negotiation

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

MS Office

Job description

Route Service Manager

UniFirst is seeking a Route Service Manager to join our team. The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers daily, ranging from small family-owned businesses to major corporate locations. The ideal candidate will focus on driving customer satisfaction, account growth, and profitability for their location.

What’s in it for you?

• Training: Our Team Partners receive quality skills training designed to enhance performance and support career advancement.
• Career Mobility: The role offers rapid growth opportunities within our expanding organization, potentially leading to other leadership positions.
• Culture: Our family-oriented culture makes UniFirst stand out. No nights or weekends!
• Diversity: We value a diverse environment, believing that many kinds of people contribute to our success.

What you’ll be doing:

• Oversee recruiting, training, and development of Route Service Representatives and Supervisors.
• Build strong customer relationships and enhance team achievement in customer satisfaction.
• Collaborate with location management to deliver excellent customer service and product programs.
• Negotiate customer contract renewals.

Qualifications

• An individual who is business-savvy and enjoys finding innovative ways to increase profit and customer satisfaction.
• A results-driven relationship manager who is willing to support their team and customers.
• Enjoy working with and supporting your team of Route Service Representatives and Supervisors.
• Individuals who drive personal vehicles for work must meet minimum auto insurance requirements.
• High School Diploma or GED required; bachelor’s degree preferred.
• Prior customer service experience.
• Problem-solving skills and ability to handle various customer situations.
• Ability to negotiate, train, coach, and lead a team.
• Proficiency in MS Office.
• Excellent verbal and written communication skills.
• Minimum age of 21 years.
• Valid non-commercial driver’s license in the state of residence.
• Must meet pre-employment DOT physical requirements.
• Physically capable of lifting up to 50 pounds.

Benefits & Perks

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

About UniFirst

UniFirst has a unique family culture within an $1.5 billion organization, serving over 300,000 business locations across the US, Canada, and Europe. Recognized for its workplace excellence, UniFirst offers a stable yet growing environment with over 13,000 team members. Join us and be part of a company where you come first.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace.