Route Service Manager - UniFirst

UniFirst Corporation; Croydon (PA); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company in the garment services industry is seeking a Route Service Manager. This role involves recruiting and leading a team to enhance customer satisfaction and profitability. The ideal candidate will have strong leadership and communication skills, with opportunities for career advancement. Join a family-oriented culture with no night shifts or weekend work.

Benefits

401K with company match

Profit sharing

Health insurance

Employee assistance

Life insurance

Paid time off

Tuition reimbursement

Employee discounts

Referral bonuses

Qualifications

• Business-savvy individuals who enjoy increasing profits.
• Results-driven relationship managers who are proactive.
• Must meet auto insurance requirements.

Responsibilities

• Overseeing recruiting, training, and development of staff.
• Building strong customer relationships.
• Collaborating with management for excellent service.

Skills

Problem-solving

Communication

Leadership

Customer Satisfaction

Education

High School Diploma or GED

Bachelor’s degree

Tools

MS Office

Job description

Route Service Manager

UniFirst is seeking a Route Service Manager to join our team. The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers daily, ranging from small family-owned businesses to major corporate locations. The ideal candidate will focus on driving customer satisfaction, account growth, and profitability.

What’s in it for you?

Training:

Our Team Partners receive quality skills training designed to enhance performance and support career advancement.

Career Mobility:

You may quickly find yourself on the fast track to success. We offer significant opportunities for personal development and growth, with the potential to advance into other leadership roles within our organization.

Culture:

Our family-oriented culture makes UniFirst stand out. Plus, there are no night shifts or weekend work.

Diversity:

At UniFirst, you'll find an environment rich in diverse cultures, personalities, and backgrounds, which we believe contributes to our success.

What you’ll be doing:

1. Overseeing the recruiting, training, and development of Route Service Representatives and Supervisors.
2. Building strong relationships with customers and elevating team achievement in customer satisfaction.
3. Collaborating with the management team to ensure excellent customer service and product offerings.
4. Negotiating customer contract renewals.

Qualifications

What we’re looking for:

• Business-savvy individuals who enjoy increasing profits and enhancing customer satisfaction.
• Results-driven relationship managers who are proactive and team-oriented.
• Supportive leaders who enjoy developing their team of Route Service Representatives and Supervisors.
• Must meet auto insurance requirements if using personal vehicles for business.
• High School Diploma or GED required; Bachelor’s degree preferred.
• Prior customer service experience.
• Problem-solving skills and the ability to handle various customer situations.
• Ability to negotiate, train, coach, and lead.
• Strong proficiency in MS Office.
• Excellent communication skills.
• Minimum age of 21.
• Valid driver’s license in the state of residence.
• Must meet pre-employment DOT physical requirements.
• Physical ability to lift up to 50 pounds.

Benefits & Perks

Includes 401K with company match, profit sharing, health insurance, employee assistance, life insurance, paid time off, direct payroll deposit, tuition reimbursement, employee discounts, and referral bonuses.

About UniFirst

UniFirst boasts a unique family culture within a stable, multi-billion-dollar organization. We are an international leader in the garment services industry, employing over 13,000 team members serving 300,000 locations across the U.S., Canada, and Europe. Recognized for excellence by Selling Power and Forbes, we are committed to growth and success. Join us and be part of a company where you come first.

UniFirst is an equal opportunity employer. We do not discriminate based on race, color, gender, national origin, religion, disability, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, citizenship, or other protected factors.