Route Sales Support Driver

Colonial Group; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Vestis in Fort Wayne, IN seeks a reliable delivery driver and route sales representative who can balance customer service with sales growth on a daily route. You will operate a company step van, load/unload, and maintain accurate records.

The role requires excellent communication, math, and basic computer skills, a valid driver's license with good driving record, and the ability to work independently in a fast-paced environment with long hours and varying weather.

Qualifications

• Must be 21+ years old with valid driver's license and clean driving record.
• Customer service experience with varied customers required.
• Strong math and basic computer skills expected.

Responsibilities

• Safely operate a step van and deliver to clients.
• Maintain vehicle preventative maintenance and records.
• Manage daily delivery route independently for timeliness.
• Load and unload products per policy.
• Review invoices for accuracy and make corrections.
• Meet sales goals and grow route profitability.
• Develop leads, solicit new business and set service agreements.
• Explain services, policies, pricing to customers.
• Handle customer feedback promptly and courteously.
• Adhere to safety policies and perform other duties as assigned.

Skills

Customer service

Math skills

Computer skills

Driving record

Independent worker

Education

High school diploma

Job description

Overview

Builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful RSRs must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSRs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.

Responsibilities/Essential Functions

• Safely operates a company step van in designated area to provide products and service to a variety of clients.
• Verifies daily preventative maintenance of vehicle and maintains proper operator documentation;
• Manages daily route independently to ensure accurate and timely delivery of product;
• Loads/unloads product per company policies, procedures, and guidelines;
• Reviews invoices daily for complete and accurate information and makes corrections as needed;
• Meets sales goals and promotes overall route growth to enhance profitability;
• Develops leads/prospects, calls on prospective customers to solicit business, prepares service agreements, and installs new accounts. Assists the sales organization with the procurement of additional new business;
• Understands services, policies, and pricing methods and clearly explains the same to the customer;
• Monitors customer feedback and handles customer issues in a prompt and courteous manner;
• Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies;
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Knowledge/Skills/Abilities

• Must be a minimum of 21 years of age, have a valid driver’s license, and excellent driving record;
• Customer service experience with a wide variety of consistent customer contact;
• Strong math and basic computer skills;
• Demonstrated experience selling services/products and generating new business preferred;
• Excellent customer service and verbal communication skills required;
• Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

Physical Requirements

• Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
• Must be able to occasionally lift and maneuver 50+ lbs.
• Requires bending, squatting, climbing, and reaching;

Working Conditions

• Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
• Fast-paced environment requiring irregular and long hours.

Education

High school degree or equivalent