Route Sales Support Driver

Colonial Group; City of Rochester (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

Vestis is seeking a Route Sales Support Driver in the Rochester, NY area. You will build solid customer relationships, balance service with sales growth, and promote route profitability while adhering to safety standards.

Responsibilities include delivering to clients, maintaining vehicle readiness, routing efficiency, and onboarding new accounts. A high school diploma and clean driving record are required.

Qualifications

• Must be at least 21 years old and hold a valid driver’s license with a clean driving record.
• Customer service experience handling a variety of client interactions.
• Strong math and basic computer skills for daily tasks and invoicing.

Responsibilities

• Safely operate a step van to deliver products to clients.
• Verify vehicle maintenance and keep driver documentation up to date.
• Manage daily route to ensure timely deliveries and accuracy.
• Load and unload products following company policy.
• Review invoices for accuracy and make corrections as needed.
• Meet sales goals and drive route growth to boost profitability.
• Develop leads, call on prospects, prepare service agreements, and onboard new accounts.
• Communicate policies, pricing, and services clearly to customers.
• Monitor customer feedback and resolve issues promptly and courteously.
• Prioritize safety for yourself and others while following safe work practices.

Skills

21+ years old

Customer service

Math skills

Selling services/products

Verbal communication

Independent work

Education

High school diploma or equivalent

Job description

Overview

The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful RSSs must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.

Responsibilities/Essential Functions

• Safely operate a company step van in designated area to provide products and service to a variety of clients.


• Verify daily preventative maintenance of vehicle and maintain proper operator documentation;


• Manage daily route independently to ensure accurate and timely delivery of product;


• Loads/unloads product per company policies, procedures, and guidelines;


• Review invoices daily for complete and accurate information and make corrections as needed;


• Meet sales goals and promotes overall route growth to enhance profitability;


• Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business;


• Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers;


• Monitor customer feedback and handle customer issues in a prompt and courteous manner;


• Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies;


• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Knowledge/Skills/Abilities

• Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record;


• Customer service experience with a wide variety of consistent customer contact;


• Strong math and basic computer skills;


• Demonstrated experience selling services/products and generating new business preferred;


• Excellent customer service and verbal communication skills required;


• Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

Working Conditions

• Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.


• Fast-paced environment sometimes requiring irregular and long hours.

Physical Requirements

• Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.


• Must be able to occasionally lift and maneuver 50+ lbs.


• This position requires bending, squatting, climbing, and reaching.

License Requirements/ Certifications

Valid Driver’s License (Not CDL), with minimal points/violations in the last three years.

Education

High school degree or equivalent

Compensation

The hourly rate for this position is $21.75, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.