Route Relief Utility Driver

Alsco Inc.; California (MO); On-site; USD 32,208 - 45,873; Full time

Benefits offered by this job

401K Plan with Company Match

Life Insurance

Disability Insurance

Vacation

Sick Time

Holidays

Job summary

Alsco Inc. is seeking a Route Relief/Utility RSR to join their team in California. The role supports the Service Department through up-selling and delivering exceptional customer service.

The ideal candidate should have a valid driver's license and experience in customer service and route sales. Responsibilities include operating a delivery vehicle and maintaining service agreements. Alsco offers competitive pay, benefits, and career development opportunities.

Qualifications

• Valid Driver's License and CDL if applicable.
• Maintaining a clean driving record free of violations.
• Excellent customer service and experience in route sales.

Responsibilities

• Support Service Department objectives and cover routes.
• Up-sell and cross-sell services while ensuring customer satisfaction.
• Safely operate delivery vehicle and maintain cleanliness.

Skills

Customer service skills

Driving skills

Time management

Communication skills

Education

High School graduation or similar experience

Job description

We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We’re seeking driven professionals with ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!

Job Summary

The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers needs through up-selling/cross-selling and providing superior customer service. Main duties are to cover routes and perform service related tasks as required. Reports to the District Manager.

Compensation & Benefits

• Hourly Base Pay: $28.34
• 401K Plan with Company Match
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Inclusive and Diverse Team Environment

Essential Functions

• Perform all responsibilities of a Route Sales Representative and related tasks.
• Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
• When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
• Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
• Actively participate in promotions and contests, training and audits.
• Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
• Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments. Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
• Monitor and report competitive activity. Keep service agreements current and renewed.
• Return from route and off load soiled textiles in the receiving area of facility.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

• Support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid Drivers License, CDL when applicable and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• High School graduation or similar experience. Qualified drivers license.

Travel Requirements

Daily, by delivery vehicle within a route.

Typical Environmental Conditions

Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot. Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity

Physical Demands - sitting, grasping, driving stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

Alsco is an affirmative action/equal employment opportunity employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.