Route Relief Driver

Alsco Uniforms; Kent (WA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401K Plan Available

Pension

Medical/Dental/Vision

Life Insurance

Disability Insurance

Vacation/Sick/Holidays

Direct Deposit

Career Advancement

Learning & Development Opportunities

Inclusive and Diverse Team Environment

Safety Sensitive Position

Job summary

Alsco Uniforms in Kent, WA is seeking a Route Relief/Utility RSR to support the Service Department by covering routes, assisting with rush deliveries, and delivering exceptional customer service. You will help with up-selling and cross-selling across lines of service, reporting to the District Manager.

The role requires a valid driver’s license, a clean driving record, and proven driving experience. Strong English communication, time management, and a team orientation are essential.

Qualifications

• Must have a valid driver’s license; CDL when applicable.
• Maintain a clean driving record free of chargeable accidents or violations.
• Minimum one year of safe and successful driving experience.
• Strong customer service and route sales skills.
• Excellent verbal/written communication in English and good time management; team player.
• Ability to recognize colors, sizes and types and count accurately.

Responsibilities

• Perform all responsibilities of a Route Sales Representative and related tasks.
• Learn and support all routes; run routes on holidays or vacancies.
• Assist in rush deliveries, renewals, audits, training and other tasks.
• Solicit new customers and up-sell/cross-sell across lines of service; ensure profitable product mix.
• Actively participate in promotions, contests, training and audits.
• Follow company policies regarding new customers and managing customer needs.
• Ensure customer loyalty and outstanding service; build relationships and resolve concerns with supervision.
• Safely operate delivery vehicle following laws and policy; maintain vehicle cleanliness and inspections.
• Handle and process customer payments; keep route paperwork current.
• Ensure timely deliveries and proper inventories; service facility maintenance products.

Skills

Customer service

English communication

Time management

Driver's license

Education

High School diploma

Job description

Our Full-time Employees Enjoy

401K Plan Available

Classification

Non-Exempt

We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We’re seeking driven professionals with ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!

Job Summary

The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers needs through up-selling/cross-selling and providing superior customer service. Main duties are to cover routes and perform service related tasks as required. Reports to the District Manager.

Our Full-time Employees Enjoy

• 401K Plan Available
• Pension
• Medical, Dental, Vision, FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Career Advancement
• Learning & Development Opportunities
• Inclusive and Diverse Team Environment
• Safety Sensitive Position

Essential Functions

• Perform all responsibilities of a Route Sales Representative and related tasks.
• Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
• When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
• Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
• Actively participate in promotions and contests, training and audits.
• Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
• Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments. Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
• Monitor and report competitive activity. Keep service agreements current and renewed.
• Return from route and off load soiled textiles in the receiving area of facility.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

• Support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid Drivers License, CDL when applicable.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• High School graduation or similar experience. Qualified drivers license.

Travel Requirements

• Daily, by delivery vehicle within a route.

Typical Environmental Conditions

• Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity

• Physical Demands - sitting, grasping, driving stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Revised: 06/01/2021

Medical/Dental/Vision Benefits - available after waiting period

Vacation & PTO - available after waiting period

Pension

401(k) Plan - Available

Typical work schedule is Monday-Friday or Tuesday-Saturday, based on operational requirements. Some weekend work may be required as needed.

For a general description of benefits that are being offered for this position, please visit https://alsco.com/benefits/.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.