Route Operations Supervisor

FlexTek; Town of Hartland (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

FlexTek is seeking a hands-on operational leader to oversee the daily operations of a high-volume waste and recycling site in Wisconsin. The role emphasizes safety, productivity, employee development, regulatory compliance, and exceptional customer service.

You will lead residential, commercial, and roll-off routes, supervise ~25 staff including drivers, and drive improvements while maintaining strong safety practices and efficient operations.

Qualifications

• High school diploma or GED required.
• 1–3+ years of experience in the waste industry preferred but not required (landfill, transfer, hauling or recycling).
• Minimum 1 year of supervisory or leadership experience in an operations or industrial environment.

Responsibilities

• Lead and manage daily operations for a multi-line waste services operation (residential, commercial, roll-off).
• Supervise and develop a team of ~25 employees, including drivers.
• Recruit, hire, train, coach, and evaluate staff to maintain a productive workforce.
• Conduct ride-alongs and route observations to identify improvements and coach staff.
• Ensure compliance with safety standards, policies, and regulations.
• Develop and oversee preventive maintenance to minimize downtime and costs.
• Monitor labor utilization and wage/hour compliance.
• Maintain records, reports, and inventory for equipment and materials.
• Partner with leadership to drive continuous improvement and meet goals.

Skills

Leadership

Communication

Team management

Safety compliance

Operations knowledge

Education

High school diploma or GED

Job description

About the Company

FlexTek, LLC has partnered with one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first‑class service. This is more than a job - it's an opportunity to grow your career, build strong relationships, and make a tangible difference every day. The company offers competitive pay, solid benefits, and real upward mobility for people who take ownership of their operation.

About the role

The ideal candidate is a hands‑on operational leader responsible for overseeing the daily operations of a high‑volume waste and recycling site, ensuring safe, efficient, and compliant service delivery across residential, commercial, and roll‑off operations. This individual will bring strong leadership abilities, operational expertise, and a proactive management style focused on safety, productivity, employee development, regulatory compliance, and delivering exceptional customer service.

Key Responsibilities

• Lead and manage daily operations for a multi‑line waste services operation consisting of residential, commercial, and roll‑off routes.
• Supervise and develop a team of approximately 25 employees, including frontline staff and drivers.
• Recruit, interview, hire, train, coach, and evaluate employees and drivers to maintain a productive and engaged workforce.
• Maintain a visible presence in the field by conducting regular ride‑alongs with drivers, performing route observations, and working alongside operations personnel to identify improvement opportunities, reinforce safety expectations, and provide real‑time coaching.
• Ensure compliance with company policies, safety standards, and all applicable federal, state/provincial, and local regulations.
• Promote and maintain a strong culture of safety by conducting regular safety meetings, documenting attendance/topics, and ensuring employees follow safe work practices.
• Develop and oversee preventive maintenance programs to minimize downtime, control maintenance costs, and maximize operational efficiency.
• Monitor labor utilization and ensure compliance with wage and hour regulations.
• Maintain operational records, reports, and documentation accurately and timely.
• Manage inventory levels for equipment, parts, supplies, and materials.
• Operate equipment and support field operations as needed.
• Partner with leadership to drive continuous improvement initiatives and achieve operational goals.
• Perform additional duties and special projects as assigned.

Qualifications

• High school diploma or GED required.
• 1-3+ years of experience in the waste industry preferred but not required, including landfill, transfer station, hauling, or recycling operations.
• Hands‑on leadership style with the ability to conduct driver ride‑alongs, perform field observations, and support daily operations in a fast‑paced environment.
• Minimum of 1 year of supervisory or leadership experience in an operations or industrial environment.
• Equivalent combination of education and relevant experience may be considered.

Knowledge, Skills & Abilities

• Strong leadership, communication, and team management skills.
• Ability to read and interpret safety procedures, operational manuals, routing reports, and company correspondence.
• Proven ability to prioritize tasks, solve problems, and perform effectively in a fast‑paced operational environment.
• Working knowledge of safety regulations and operational best practices.
• Ability to perform physical job duties, including lifting up to 35 pounds regularly and up to 50 pounds occasionally.

Physical Requirements

• Ability to stand, walk, sit, climb, bend, kneel, crouch, reach, and balance throughout the workday.
• Ability to work in physically demanding outdoor environments.
• Strong visual and auditory abilities, including close vision, distance vision, depth perception, peripheral vision, and focus adjustment.