Operations Supervisor

Meridian Waste; Virginia (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Meridian Waste is looking for an Operations Supervisor in Virginia to supervise collections across multiple business lines. This role includes leading teams to achieve safety goals, managing productivity, and improving operational efficiency. Ideal candidates will have 3 years of supervisory experience and an associates degree, with a preference for those from the solid waste industry.

We seek someone with strong leadership qualities, capable of resolving service issues and enhancing customer satisfaction while ensuring compliance with safety standards.

Qualifications

• 3 years of related supervisory experience.
• Experience in the Solid Waste Industry preferred.
• Able to direct a large staff.

Responsibilities

• Supervise collections activities in various lines of business.
• Ensure compliance with safety standards and programs.
• Lead driver productivity and improve routes.

Skills

Leadership

Problem-solving

Safety management

Team collaboration

Education

Associates degree

Job description

Job Details

Location: Lunenburg Hauling and Landfill - Lunenburg, VA 23952

Summary

The Operations Supervisor is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll‑off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards.

Essential Duties and Responsibilities

• Understand and provide leadership to achieve and communicate safety goals and objectives.
• Work to remove unsafe conditions or situations from drivers’ routes.
• Partner with the sales team to identify and eliminate any unsafe conditions on new route or for new customers.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective loss control and safety program.
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Serve as a positive leader of the Company to drive customer satisfaction and loyalty to the Company.
• Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
• Lead drivers to exceed productivity goals and expectations for all routes.
• Create, modify and improve routes to maximize density and improve efficiency.
• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
• Execute other operational plans to help achieve or exceed the division’s budgeted goals.
• Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.
• Follow and comply with all safety policies.
• Additional duties as assigned.

Qualifications

• 3 years of related supervisory experience.
• Associates degree preferred.
• Experience in the Solid Waste Industry preferred.
• Able to direct a large staff.
• Process‑oriented and results‑oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
• Demonstrated problem‑solving, analytical, critical‑thinking and decision‑making skills.
• Is collaborative; builds and works with teams.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.
• Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams.

Physical Demands

• Light lifting (50‑100 pounds), shop environment.

Work Environment

• Warehouse/ shop environment.
• Travel: As required for position.