Route Manager - High Growth Company

Mattermgt; Birmingham (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Route Manager to lead operations in Birmingham. This role is pivotal, ensuring seamless communication between drivers, customers, and management while maintaining high service standards. You will be responsible for directing drivers, resolving service issues, and enhancing operational efficiency. If you thrive in a fast-paced environment and possess strong decision-making and problem-solving skills, this opportunity is perfect for you. Join a company that values character and competence, and be a part of a team that is essential to the community and committed to safety and service excellence.

Qualifications

• Experience in transportation, logistics, or waste collection preferred.
• Ability to engage in a fast-paced environment with effective communication.

Responsibilities

• Handle incoming service orders and direct drivers efficiently.
• Ensure safety and service integrity for drivers and customers.
• Resolve service issues proactively and effectively.

Skills

Team Communication

Problem-Solving

Decision-Making

Customer Service

Independent Work

Tools

Computer Skills

Job description

Description

Amwaste is currently hiring a Route Manager for their Birmingham, AL Operation. Amwaste is growing rapidly, and we need people who can join our team and continue to advance us to the next level while sharpening your own leadership skills. If you are looking for an industry that is recession resistant, necessary to the communities we serve, and most of all just plain awesome, then please apply!

Job Summary: As an Amwaste Route Manager you will form the hub for our drivers, customers, operations management, and customer service to effectively communicate and provide the highest level of service.

Some of your key duties are:

• Handling incoming service orders, directing drivers, and resolving service issues.
• Assisting with problem resolution for all local lines of business that could include roll off, residential collection, and commercial collection.
• Interacting with customers and sales staff

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not meant to be a complete list of duties but rather a general scope of the responsibilities

• Get your people home SAFELY every day
• Perform Driver Observations to verify service and safety integrity
• Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and abilities, and daily factors to balance cost and speed of response
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
• Assigns routes and trucks to the appropriate Drivers to most efficiently complete daily routes
• Handles incoming calls and e-mails from customers and sales department; manages requests for pick-up or container delivery and ensuring our service guarantees
• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Records and documents information from Drivers and distributes to appropriate departments
• Communicates with maintenance shop personnel and the Operations Manager to resolve equipment and driver issues
• Reviews Drive Cam coaching events and helps to engineer out incidents in their lines of business

Requirements

QualificationsWe are looking for candidates with Character, Competency, Competitiveness, Compassion, and Credibility. If you feel that you meet these 5 C’s we would love to speak with you.

• Experience: Must have experience working in a team setting, with the ability to communicate to several areas effectively. Must be able to engage in a high speed and intense environment
• Experience with fast paced decision making and problem-solving skills
• Able to work independently and without constant supervision
• Must understand how to meet goals and expectations on a consistent basis
• Experience preferred: Experience in transportation, logistics, waste collection, customer service and a role requiring decision making and critical thinking.

Other Knowledge, Skills or Abilities Required

• Computer skills with ability to handle multiple programs and systems
• Must be able to communicate effectively and professionally via e-mail and telephone