Route Manager - High Growth Company

Shelby American, Inc.; Birmingham (AL); On-site; USD 45,000 - 70,000; Full time

Job summary

An innovative company is seeking a Route Manager to lead operations in Birmingham, AL. In this pivotal role, you will coordinate with drivers, customers, and management to ensure seamless communication and high-quality service. Your responsibilities will include directing service orders, optimizing driver routes, and troubleshooting issues proactively. This position offers a unique opportunity to thrive in a fast-paced environment while making a significant impact on community service. If you excel in leadership and problem-solving, this could be the perfect opportunity for you.

Qualifications

• Experience in transportation or logistics preferred.
• Strong decision-making and problem-solving skills required.

Responsibilities

• Ensure team members get home safely every day.
• Dispatch drivers efficiently based on customer needs.
• Resolve service issues and ensure customer satisfaction.

Skills

Effective Communication Skills

Problem-Solving Skills

Decision-Making Skills

Teamwork

Multitasking

Tools

Computer Systems

Job description

Description

Amwaste is currently hiring a Route Manager for their Birmingham, AL operation. Amwaste is growing rapidly, and we need team members who can help us advance to the next level while sharpening their leadership skills. If you're seeking an industry that is recession-resistant, essential to communities, and just plain awesome, we encourage you to apply!

Job Summary: As an Amwaste Route Manager, you will serve as the hub for drivers, customers, operations management, and customer service, ensuring effective communication and high-quality service.

Some key duties include:

• Handling incoming service orders, directing drivers, and resolving service issues.
• Assisting with problem resolution across various lines of business, including roll-off, residential, and commercial collection.
• Interacting with customers and sales staff to ensure satisfaction.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This list provides a general scope of responsibilities:

• Ensure team members get home safely every day.
• Perform driver observations to verify service quality and safety.
• Dispatch drivers efficiently based on customer needs, driver locations, and daily operational factors.
• Assist in determining daily driver staffing levels to optimize responsiveness and productivity.
• Assign routes and trucks to drivers for efficient completion of daily routes.
• Handle incoming calls and emails from customers and sales department regarding pick-up or container delivery requests, ensuring service guarantees.
• Make outbound calls to customers while drivers are on-site to resolve issues.
• Troubleshoot and resolve potential delivery and pick-up problems proactively.
• Record and share information from drivers with relevant departments.
• Coordinate with maintenance and operations management to resolve equipment and driver issues.
• Review Drive Cam coaching events and help reduce incidents through process improvements.

Requirements

Qualifications: We seek candidates embodying Character, Competency, Competitiveness, Compassion, and Credibility. If you meet these 5 C’s, we would love to hear from you.

• Experience working in a team environment with effective communication skills across multiple areas. Ability to thrive in a fast-paced, high-pressure setting.
• Strong decision-making and problem-solving skills in a dynamic environment.
• Ability to work independently with minimal supervision.
• Consistently meet goals and expectations.
• Preferred experience in transportation, logistics, waste collection, customer service, or roles requiring critical thinking and decision-making.

Other Knowledge, Skills, or Abilities:

• Proficiency with computer systems and multitasking across different programs.
• Effective and professional communication via email and phone.