Route Driver - Full Time - Kent, WA

CHEP; Lakewood (WA); Remote; USD 52,000 - 74,000; Full time

Benefits offered by this job

Hybrid Work Model

Job summary

CHEP is seeking a Low Volume Recovery (LVR) Representative to manage multiple deliveries and collections, optimizing routes and building partnerships with local customers. This role focuses on driving efficiencies, reporting data, and supporting a growing LVR program from Kent, Washington.

You will operate safely and autonomously within CHEP standards. Ideal candidates excel in communication, problem solving, and teamwork, with DOT-regulated knowledge and the ability to lead peers in a dynamic

Qualifications

• Must be able to lift 65 lbs regularly.
• Must have a clean driving record.
• Must obtain and maintain a DOT medical card with no restrictions.
• Able to execute and optimize provided delivery/collection routes.
• Strong communication skills.
• On-the-fly problem solving and adaptability.
• Willing to work autonomously and lead peers.

Responsibilities

• Operate a CHEP owned box truck in full compliance with safety regulations and CHEP standards.
• Execute deliveries and collection of pallets at locations provided by CHEP as efficiently as possible.
• Work with local customers on program compliance to drive efficiencies and increase collection volumes.
• Document all delivery and collection data (times, mileages, volumes, comments) for CHEP systems.
• Visit potential collection locations to explain the CHEP LVR Program and build the customer base.
• Develop, communicate, and implement improved processes focusing on key performance areas within LVR operations.
• Partner with internal resources to build and execute project plans and train new processes.
• Serve as a resource and trainer for LVR Representatives on key performance areas.

Skills

DOT Regulations

Delivery routing

Customer service

Communication skills

Problem solving

Autonomy

Team leadership

Spanish language

Tools

Excel

Outlook

Routing software

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our[Hybrid Work Model] (https://urldefense.com/v3/ https:/nam12.safelinks.protection.outlook.com/?url=https3A2F2Fwww.youtube.com2Fwatch3Fv3DA17SyZVJM8826t3D46s&data=047C01dante40sayitloud.us7Cbd0520a38f5b4cf5217908d9e4eacb6c7C2c02d76e40374bffa2b1c104fbb1ce917C07C07C637792519352584681Unknown7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn03D7C3000&sdata=5sr43hFkHrq3lpQyYEY80aZ3n3plQMib95NSRWnCmmw*3D&reserved=0).

Job Description

Key Responsibilities May Include:

• Operate a CHEP-owned box truck (or similar equipment) in full compliance with safety regulations and CHEP standards.
• Execute efficient delivery and collection of pallets and other assets at designated locations
• Document and report findings on site conditions and recovery challenges, ensuring accuracy and timely updates to internal systems.
• Collaborate with team members to develop and implement improved processes, focusing on key performance areas within LVR operations.

Low Volume Recovery Representative (LVR Representative)

Position Purpose

The CHEP LVR Representative will be responsible for executing multiple less-than-truckload deliveries and collections daily. They will be responsible for route and volume optimization through the development of customer and internal support partnerships. They will be actively involved in the development and implementation of key growth components of the CHEP LVR (Low Volume Recovery) Program. This will include partnering with multiple internal functions, building, and executing project plans as well as leading teammates through training of new processes.

Daily Reporting Location

• Kent, Washington

Scope

• Number of Countries: 1
• Number of Locations: 100+ Customer Locations

Major/Key Accountabilities

• Operate a CHEP owned box truck (or similar equipment) in compliance with all DOT (Department of Transportation) Regulations and CHEP Safety requirements
• Execute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possible
• Work with local customers on program compliance to drive efficiencies and increase collection volumes
• Document all delivery and collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnel
• Visit potential collection locations to explain the CHEP LVR Program, gather data/information with the goal being adding locations to the Program’s customer base
• Develop, communicate, and implement improved processes focusing on key performance areas within the LVR operations
• Partner with internal resources to build and execute project plans
• Serve as a resource and trainer for LVR Representatives on key performance areas

Measures

• DOT & Safety Compliance
• On Time Performance/Customer Service Levels
• Operational Cost Optimization
• Total Pallets Delivered/Collected
• Customer/Location Growth
• LVR Program Cost Performance

Authority/ Decision Making

• Customer Issue Resolution
• Delivery/Collection Prioritization
• Working Autonomously
• Working within a Matrix Environment

Key contacts

Internal:

• Asset Recovery Reps
• LVR Coordinators
• Customer Service Field Reps
• Service Center/Operations Supervisors, Clerks and Managers

External:

• Key Retail & Manufacturing Customers (Local level)
• NPDs (Local level)
• Potential Customers (Local Level)

Qualifications

• Willing to lift 65 lbs. on a regular basis
• Must have a clean driving record
• Must be able to obtain and maintain a DOT medical card with no restrictions
• Able to execute and optimize provided delivery/collection routes
• Strong communication skills
• On-the-fly Problem Solving
• Comfortable working autonomously
• Able to develop relationships with new customers
• Strong Analytical skills
• Able to lead peers

Experience

• Multi-stop driving
• DOT & Safety Compliance Ownership
• Route Optimization/Management
• Local Customer Relationship Building
• Front line operations leadership
• New Customer Development (Desired)

Skills and Knowledge

• DOT Regulations
• Basic Microsoft Office (Excel, Outlook)
• Routing Management Apps/Software (Desired)
• Customer Service Programs

Languages

Essential:

• English

Desirable:

• Spanish

Remote Type

Fully Remote

Skills to succeed in the role

Active Listening, Adaptability, Coaching, Computer Literacy, Data Literacy, Decision Making, Empathy, Experimentation, Mechanical Literacy, Mentorship, Taking Ownership, Teamwork, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.