Route CSR Driver — Customer Service & Growth

Colonial Group; Pocatello (ID); On-site; USD 32,000 - 52,000; Full time

Job summary

Vestis is seeking a Relief Customer Service Representative in Idaho to build strong customer relationships, balance service with sales growth, and act as a brand ambassador for the organization. The role emphasizes professional conduct, timely deliveries, and resolving customer concerns with courtesy.

Responsibilities include safely operating a delivery vehicle, maintaining routes, meeting invoices accurately, and developing new business opportunities while communicating policy and pricing

Qualifications

• Must be a minimum of 21 years of age, have a valid driver’s license, and excellent driving record.
• Customer service experience with a wide variety of consistent customer contact.
• Strong math and basic computer skills.
• Demonstrated experience selling services/products and generating new business preferred.
• Excellent customer service and verbal communication skills required.
• Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

Responsibilities

• Safely operate a company step van in designated area to provide products and service to a variety of clients.
• Verify daily preventative maintenance of vehicle and maintain proper operator documentation;
• Manage daily route independently to ensure accurate and timely delivery of product;
• Loads/unloads product per company policies, procedures, and guidelines;
• Review invoices daily for complete and accurate information and make corrections as needed;
• Meet sales goals and promotes overall route growth to enhance profitability;
• Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business;
• Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers;
• Monitor customer feedback and handle customer issues in a prompt and courteous manner;
• Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies;
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Skills

Customer service experience

Strong math

Basic computer skills

Sales / new business

Excellent communication

Independent work

Education

High school degree or equivalent

Job description

Vestis is seeking a Relief Customer Service Representative in Idaho to build strong customer relationships, balance service with sales growth, and act as a brand ambassador for the organization. The role emphasizes professional conduct, timely deliveries, and resolving customer concerns with courtesy.

Responsibilities include safely operating a delivery vehicle, maintaining routes, meeting invoices accurately, and developing new business opportunities while communicating policy and pricing