Route Auditor

TXP Environmental, LLC; Houston (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

TXP Environmental, LLC is seeking a Route Auditor to ride with drivers on commercial and residential routes, collecting data on travel times, service times, and volumes to identify efficiency improvements and potential safety hazards. You will recommend improvements to route design, service capabilities, and billing accuracy to enhance customer experience.

The role involves preparing audit reports, identifying additional revenue opportunities, and coordinating with Sales, Customer Service, and

Qualifications

• Experience in a customer-facing position.
• Good time management skills to ensure responsibilities are completed safely.
• Good follow-through ability and reliability.
• Working knowledge of Microsoft Office products; Excel skills required.

Responsibilities

• Ride with assigned driver on designated routes to gather data such as travel times and service times.
• Verify billing by checking container weight, size and weekly pickups; report discrepancies.
• Identify opportunities for additional revenue and inform Sales or Customer Service.
• Use routing programs and data analytics to identify overlapping routes and cost-saving opportunities.
• Identify safety hazards on routes and recommend changes.
• Prepare detailed reports of audit findings and share with management.
• Coordinate with other departments to ensure ongoing service and safety of units.
• Maintain a healthy and safe working environment and report issues promptly.
• Perform other job-related duties as assigned.

Skills

Customer facing

Time management

Follow-through

Learning new techniques

Tools

Microsoft Office

Excel

Job description

Description

POSITION SUMMARY: The Route Auditor rides with a driver during his or her scheduled commercial or residential route to identify enhanced operating efficiencies and ensure accurate billing, as well as opportunities for increases in service and potential safety hazards. The Route Auditor will recommend improvements in route scheduling, route design, service capabilities or other changes based on his or her findings to enhance the customer's experience.

PRINCIPAL RESPONSIBILITIES:

• Ride with assigned driver on designated commercial and/or residential routes to gather data, including but not limited to travel times, disposal volumes, service and collection times, and accuracy of the route sheet in an effort to reduce cost, improve revenue and reduce safety hazards.
• Ensure proper customer billing by checking actual container weight, container size and number of weekly pick ups; inform Sales, Customer Service and/or Accounts Receivable of discrepancies.
• Identify opportunities for additional revenue and inform Sales and/or Customer Service.
• Utilize routing programs and data analytics to identify overlapping routes and other opportunities to reduce cost, improve safety, and compliance initiatives.
• Identify safety hazards associated with the route and recommend changes.
• Recommend container repairs or replacements, as necessary.
• Prepare detailed reports of route audit findings; review all audit data and recommended improvements with General Manager and department managers.
• Direct communication with other departments to ensure proper ongoing service and upkeep of all units including safety devices, vehicle lighting, warning devices, fittings, safety supplies.
• Ensure a healthy and safe working environment for all workers reporting any issues immediately to your direct supervisor.
• Attain all of the necessary information regarding any issues by maintaining courteous, prompt, and efficient customer relations with customers
• Perform other job-related duties as assigned.

QUALIFICATIONS:

• Experience in a customer-facing position.
• Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
• Good follow through ability; adheres to work schedule and follows through on challenges as they arise.
• Working knowledge of Microsoft Office products, intermediate to advanced Excel skills, desire and ability to learn and apply new techniques and skills as needed.