Round-the-Clock Medical Switchboard Operator

Innovation At Work Inc; Erie (Erie County); On-site; USD 25,000 - 32,000; Full time

Job summary

Innovation At Work, Inc. seeks a Telephone Operator/Switchboard Operator to provide 24/7 telecommunications support at the Erie VA Medical Center. You will be the first point of contact for Veterans, visitors, and staff by answering, routing, and processing calls with exceptional customer service.

This fast-paced healthcare role requires professionalism, confidentiality, and accuracy. You will operate Cisco equipment, monitor alarms, and ensure timely emergency response while maintaining HIPAA

Qualifications

• High school diploma or GED required.
• 1–2 years call center, switchboard, customer service, or telephone operator experience preferred.
• Knowledge of medical terminology is a plus.
• Strong verbal communication and customer service skills.
• Ability to multitask in a high-volume environment.
• Proficiency with Microsoft Outlook, Word, Excel, and Teams.
• Must be able to operate multi-line phone systems calmly during emergencies.
• Must pass background investigation and VA credentialing; eligible for VA security clearance.
• Willingness to work days, evenings, nights, weekends, holidays, and rotating shifts.
• Maintain professionalism, confidentiality, and attendance.

Responsibilities

• Answer and process all incoming calls.
• Route calls accurately using a computerized phone system.
• Provide information and direct callers to the appropriate departments.
• Operate Cisco equipment, paging systems, and ACD systems.
• Monitor emergency alarms and announce emergency codes per VA procedures.
• Respond to emergency calls within required times.
• Operate PA systems and two-way radios.
• Maintain patient and employee location directories.
• Document equipment malfunctions and submit service requests.
• Assist hospital staff with outgoing calls.
• Protect patient privacy and comply with HIPAA.

Skills

Verbal communication

Customer service

Multitasking

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Innovation At Work, Inc. seeks a Telephone Operator/Switchboard Operator to provide 24/7 telecommunications support at the Erie VA Medical Center. You will be the first point of contact for Veterans, visitors, and staff by answering, routing, and processing calls with exceptional customer service.

This fast-paced healthcare role requires professionalism, confidentiality, and accuracy. You will operate Cisco equipment, monitor alarms, and ensure timely emergency response while maintaining HIPAA