Round Rock Environmental Lab: Customer Service Supervisor

Spllabs; Round Rock (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Retirement plan

Life & disability

Paid time off

Parental leave

EAP

Tuition reimbursement

Job summary

SPL in Round Rock, TX is seeking an experienced Customer Service Supervisor to lead client support for our environmental laboratory. You will manage daily client service activities, guide project planning, and ensure inquiries and deliverables are handled accurately and on schedule.

You will coach and develop staff, coordinate with field teams and lab operations, review invoices and documentation for compliance, and drive improvements in workflows while maintaining SOPs and regulatory

Qualifications

• Bachelor’s degree in Science, Business, or related field; equivalent experience may be considered.
• 5+ years of customer service or project coordination in technical, laboratory, or service environments.
• 2+ years of leading customer service teams, including coaching and workflow coordination.
• Proficiency in Microsoft Office Suite and client service systems, including LIMS and CRM.

Responsibilities

• Lead, coach, and develop client services staff, including work assignments, priorities, performance, and training.
• Oversee daily client service activities to ensure inquiries, requests, project requirements, and deliverables are handled accurately and on schedule.
• Serve as a primary client contact and provide guidance regarding service options, project planning, compliance, and capabilities.
• Guide the resolution of client concerns and escalations with timely follow-through and effective communication.
• Coordinate field-related activities including scheduling, permit review, and chain-of-custody documentation.
• Monitor workflow and review reports, quotes, invoices, and client-facing documentation for accuracy and compliance.
• Ensure compliance with SOPs, regulatory requirements, documentation controls, and quality-system expectations.
• Track performance, identify gaps, and implement improvements with leadership.
• Support the implementation and use of systems, processes, and initiatives that enhance client service operations.
• Review client invoices and support payment processing, aging review, customer follow-up, PO reconciliation, and related admin activities.
• Assist with recruiting, onboarding, training, staffing, and succession planning.

Skills

Customer service leadership

Project coordination

Team supervision

Microsoft Office

LIMS

CRM

Education

Bachelor’s degree

Tools

CRM software

LIMS

Job description

SPL in Round Rock, TX is seeking an experienced Customer Service Supervisor to lead client support for our environmental laboratory. You will manage daily client service activities, guide project planning, and ensure inquiries and deliverables are handled accurately and on schedule.

You will coach and develop staff, coordinate with field teams and lab operations, review invoices and documentation for compliance, and drive improvements in workflows while maintaining SOPs and regulatory