Roster - Digital Inclusion Consultant

International Telecommunication Union; Indiana; On-site; USD 29,520 - 83,025; Part time

Job summary

The International Telecommunication Union is seeking a Digital Inclusion Consultant to establish a roster of experts with a focus on promoting digital inclusion, especially for vulnerable groups. The role involves providing technical expertise, conducting research, and developing knowledge products to support inclusion efforts.

This position is remote, requiring at least three years of relevant experience and a university degree in a related field. The consultant will contribute to digital inclusion projects, ensuring engagement with various stakeholders.

Qualifications

• At least three years of experience in digital inclusion topics.
• Experience in ICT related policies and regulatory measures.
• Knowledge of addressing digital inclusion from a holistic approach.

Responsibilities

• Provide technical expertise in digital inclusion topics.
• Develop knowledge products like research papers and policy inputs.
• Support the formulation and monitoring of digital inclusion projects.

Skills

Excellent written and oral communication skills

Strong drafting and storytelling skills

Research, analysis, and synthesis skills

Organizational and collaboration skills

Education

University degree in telecommunication or related field

Advanced degree preferred

Job description

Roster - Digital Inclusion Consultant

• Vacancy notice no: 2360
• Sector: BDT
• Department: DKS
• Country of contract: Remote
• Duty station: Home Based

• Position number: [[positionNumber]]
• Grade: [[PositionGrade]]
• Type of contract: Consultant
• Duration of contract: Various assignments
• Recruitment open to: External
• Application deadline (Midnight Geneva Time): 31 December 2026

ITU applies a zero‑tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU.

BACKGROUND INFORMATION

The purpose of the consultancy is to establish a roster of consultants with expertise relevant to Digital Inclusion topics, such as ICT accessibility or to one or more groups in vulnerable situations targeted by the ITU‑D work in digital inclusion such as women and girls, youth, persons with disabilities, people from rural, remote and Indigenous communities, and older persons, while taking into account the holistic and intersectionality aspect for each of these group in the digital inclusion related process. The roster will support the successful implementation of digital inclusion activities, initiative and projects. It will enable the Digital Inclusion Service to draw on specialized expertise to advance its digital inclusion work across research, programmatic work and/or project implementation, stakeholder engagement, and knowledge sharing and development, among others.

TERMS OF REFERENCE

Under the guidance of the Head of the Digital Inclusion Service and in collaboration with relevant team members and, where appropriate, ITU Digital Inclusion Regional Focal Points in regional and area offices, the consultant will carry out the following activities:

• Provide technical expertise and advisory support on digital inclusion topics, such as ICT accessibility policies, strategies, programmes and initiatives or those addressing digital inclusion of one or more groups in vulnerable situations such as: women and girls, youth, persons with disabilities, people from rural, remote and Indigenous communities, and older persons, including related consideration from a holistic approach or through an intersectional lens where applicable.
• Undertake research, consultations and analysis on digital inclusion issues relevant to the assigned target group(s), geographic context or thematic area, and contribute to the identification of emerging trends and policies and strategies’ considerations.
• Develop analytical and knowledge products, including background papers, briefing notes, policy inputs, mapping exercises, case studies, good practice compilations and recommendations.
• Support the formulation, implementation and monitoring of digital inclusion projects, activities and workplans, including results frameworks, indicators, milestones and implementation arrangements, as required.
• Contribute to monitoring progress, documenting results, identifying implementation risks and proposing practical corrective actions or follow‑up measures.
• Support coordination with implementing partners, beneficiaries, ITU regional and area offices, and other relevant stakeholders, as requested or as appropriate to the assignment.
• Contribute to the development and delivery of training materials, tools and resources, guidance documents and capacity‑development activities, and support consultations, workshops, webinars and other activities relevant to the engagement.
• Support the preparation, delivery and follow‑up of events, meetings, campaigns and advocacy activities related to digital inclusion, including the documentation related to the development of these events and follow‑up actions such as recommendations, commitments, lessons learned.
• Perform activities related to digital inclusion and assignments, as required by the Digital Inclusion Service and in line with the consultant’s area of expertise.

CONCRETE DELIVERABLES

Specific deliverables will be defined according to the Terms of Reference to be established for each specific requirement and may vary depending on the context and priorities of the project and programme. Depending on the expertise required and related assignment(s), deliverables may include one or more of the following:

• Research, analytical and knowledge products, including research papers, analytical briefs, background notes, policy inputs, needs assessments, stakeholder mappings, case studies, good practice compilations and technical recommendations related to digital inclusion for the relevant target group(s), thematic area or geographic context.
• Technical contributions to the design, implementation and monitoring of digital inclusion activities, projects and initiatives, including strategies, guidelines, methodologies, project documents, implementation plans, results frameworks, monitoring tools, progress updates, risk and issue tracking inputs, and recommendations for specific or all stakeholders involved, and or for follow‑up action.
• Capacity‑development and stakeholder engagement outputs, including training curricula, modules, learning materials, facilitation guides, practical exercises, assessment tools, toolkits, resource packages, and reports or summaries documenting delivery, participation, feedback, immediate results and recommended follow‑up.
• Event, activity and assignment reporting, including event organisation, thematic sessions content including concept notes and runs of show, development of related interventions talking points, event reports, outcome documents, summaries of discussions, lessons learned, stakeholder feedback, consolidated progress or final reports, and other documentation outlining activities undertaken, deliverables completed, results achieved, challenges encountered and recommended next steps.
• Provision of subject matter expertise in digital inclusion topics such as: ICT accessibility, gender, youth, persons with disabilities, people from rural, remote or indigenous communities, older persons, policy regulatory measures and strategies, emerging ICT such as AI to advance digital inclusion and other related expertise that is relevant to advance national, regional and global digital inclusion, towards building inclusive digital societies and digital ecosystem.

COMPETENCIES

• Excellent written and oral communication skills with strong interpersonal abilities.
• Strong drafting and storytelling skills particularly in relation to digital inclusion.
• Excellent research, analysis and synthesis skills.
• Strong organizational and collaboration skills, with the ability to take initiative, prioritize independently and manage multiple tasks.
• Ability to work under tight deadlines and coordinate activities effectively.
• Strong problem‑solving skills, combined with a practical, diplomatic and service‑oriented approach.
• Ability to work effectively in multicultural environments, with flexibility, resilience and a strong team‑oriented mindset.

QUALIFICATIONS REQUIRED

Education: University degree in telecommunication, information technology, law, international development, business administration or related field OR education from a reputed college of advanced education, with a diploma of equivalent standard to that of a university degree in one of the fields above. An advanced degree would be an advantage.

• At least three (3) years of experience in digital inclusion topics including, ICT accessibility or related to one or more groups in vulnerable situations, such as women and girls, youth, persons with disabilities, rural, remote and indigenous communities, and/or older persons, is required.
• Experience in ICT related policies, regulatory measures and strategies relevant to digital inclusion is desirable.
• Experience contributing to research, analysis, policy, programme development, or project activities related to digital inclusion, people educational and socio‑economic development and inclusion in the digital society and ecosystem is desirable.
• Experience supporting stakeholder engagement, consultations, capacity‑development activities, or knowledge products in national or international contexts is desirable.
• Knowledge of addressing digital inclusion from a holistic and intersectional approach would be an advantage.
• Knowledge of ITU work related to digital inclusion would be an asset.

Languages: Knowledge of English or French or Spanish at advanced level. Knowledge of another official language of the Union (Arabic, Chinese, Russian) would be an advantage.

REMUNERATION INFORMATION

Between USD 160 and USD 450 per working day to be defined according to the work experience of the consultant and the complexity of the assignment.