Programme Management Officer, Administration

GloJobs; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

United Nations in New York seeks a Programme Management Officer to lead learning and development initiatives for DOS/CDOTS. You will drive project design, implementation and evaluation, coordinating with clients and SME focal points to deliver impactful L&D solutions.

The role requires five years of relevant experience, capability to design e-learning training, and strong communication and collaboration skills across diverse teams.

Qualifications

• Five years of progressively responsible experience in project or programme management, administration, learning and development or related area.
• Experience designing training programs with an e-learning component.
• Experience conducting training/learning needs assessments.
• Experience working in a learning and development capacity for an international organization.

Responsibilities

• Participates in the development, implementation and evaluation of learning and development projects; manages, maintains and scales L&D project development and implementation.
• Performs consulting assignments by planning facilitating workshops and developing client action plans.
• Researches and presents information pertaining to L&D needs gathered from diverse sources.
• Assists in development of UN L&D-focused strategy in collaboration with partners and stakeholders.
• Undertakes survey initiatives and designs data collection tools as part of the UN Campus; analyzes responses and draws conclusions.
• Prepares various written outputs and presentations for L&D requirements.

Skills

Project management

L&D

Train the Trainer

Workshop facilitation

Stakeholder engagement

Education

Master's degree in business administration or related field

Tools

LMS platforms

Job description

GloJobs analysis estimates · not the employer's figures

The Department of Operational Support (DOS) provides end-to-end operational support, advisory services and other solutions to the operating entities across the Secretariat, including other departments, offices-away-from-headquarters, field missions, and regional commissions. The Capacity Development Operational Training Service (CDOTS) provides operational training, including training on enterprise resource management system and leads as the main facilitator of business process management activities in the UN Secretariat. This position is located within the Capacity Development and Operational Training Service (CDOTS)/Department of Operational Services (DOS). The incumbent reports to the Chief of Service, CDOTS/DOS.

Responsibilities

Within delegated authority, the Programme Management Officer will be responsible for the following duties:

• Participates in the development, implementation and evaluation of learning and development (L&D) projects; manages, maintains and scales L&D project development and implementation; reviews relevant guidance products; identifies problems and issues to be addressed and proposes corrective actions; coordinates with Subject Matter Expert (SME) focal points and DOS clients; identifies and tracks follow-up actions with respect to L&D products
• Performs consulting assignments, in collaboration with the client, by planning facilitating workshops, through other interactive sessions and assisting in developing the action plan the client will use to manage the change
• Researches, analyzes and presents information pertaining to DOS Clients L&D needs gathered from diverse sources
• Assists in development for the UN L&D-focused strategy in collaboration with partners and stakeholders throughout the Secretariat, including the review and analysis of issues and trends related to L&D, preparation of evaluations or other research activities and studies in relation to fostering a knowledge sharing culture
• Undertakes survey initiatives with respect to L&D; designs data collection tools as part of the UN Campus; reviews, analyzes and interprets responses, identifies problems/issues and prepares conclusions
• Prepares various written outputs, e.g. notes, memos, draft background papers, strategy documents, trend analysis, sections of reports for L&D as required
• Provides substantive support to L&D related consultative and other meetings, conferences, etc., to include proposing agenda topics, identifying participants, preparation of documents and presentations, etc.
• Undertakes outreach activities; conducts training workshops, seminars, etc.; makes presentations on assigned topics/activities
• Coordinates activities related to L&D budget and funding (programme/ project preparation and submissions, progress reports, financial statements, etc.) and prepares related documents/reports (pledging, work programme, programme budget, etc.)
• Work closely with OICT on the maintenance, upkeep, and subsequent phases and expansion of L&D platforms
• Performs other duties as required

PROFESSIONALISM: Knowledge of learning and development concepts. Ability to conduct training or learning needs assessments. Ability to develop training and or learning and development programmes. Ability to deliver train the trainer programmes. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.

Education

An advanced university degree (Master's degree or equivalent) in business administration, management, human resources, economics or a related field is required. A first-level university degree with relevant work experience may be accepted in lieu of an advanced university degree in the specified fields of studies.

Job - Specific Qualification

Work Experience

A minimum of five years of progressively responsible experience in project or programme management, administration, learning and development or related area is required. Experience designing training programs with an e-learning component is required. Experience conducting training / learning needs assessments is required. Experience working in a learning and development capacity for an international organization is required. Experience conducting Train the Trainer programmes is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org [link removed] for details).

Required Languages

Language

Reading

Writing

Speaking

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Appointment or assignment against this position is for an initial period of one year. This post is financed by the Support Account. The appointment or assignment and renewal thereof are subject to the availability of the post or funds, budgetary approval or extension of the mandate. Pursuant to section 7 .11 of ST/ Al/2012/2/Rev .1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. For this position, applicants from the following Member States, which are unrepresented or under-represented in the UN Secretariat as of 31 May 2026, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Belize, Brunei Darussalam, China (People's Republic of), Cuba, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Grenada, Indonesia, Israel, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Liberia, Libya, Liechtenstein, Luxembourg, Marshall Islands, Micronesia (Federated States of), Monaco, Nauru, Oman, Palau, Papua New Guinea, Paraguay, Qatar, Saint Vincent and the Grenadines, San Marino, Saint Lucia, Sao Tome and Principe, Saudi Arabia, Singapore, Slovenia, Solomon Islands, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary‑General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account‑holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

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