Ropes Course Attendant

Hunter Super Techs - TurnPoint; Gurnee (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Discounted vacations

Employee referral incentives

Great Wolf University training

Wellness program

Employee Assistance Program

Paid vacation time off

Paid parental leave

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Job summary

Great Wolf Lodge is seeking a Ropes Course Attendant in the United States to ensure guest safety and satisfaction as they navigate the course. You will register guests, supply equipment, educate on technique and safety, and assist in emergencies while upholding high service standards.

The role requires comfort with heights, strong customer service, and reliability in scheduling. Training is provided, and benefits accompany competitive hourly pay.

Qualifications

• Must be 18 years or older.
• Some High School education or equivalent.
• Comfortable at heights of 30 feet or more for extended periods.
• Flexibility regarding scheduling based on business demands.
• Experience utilizing basic math skills to perform simple calculations.
• Proven customer service skills and communication skills.
• Able to read and interpret English language manuals relating to safety, operations, and procedures.

Responsibilities

• Communicates with guests to process registration and complete orders.
• Educates guests on the Ropes Course experience, safety guidelines, and equipment use.
• Outfits participants with safety equipment and ensures proper harness attachment.
• Inspects all safety equipment to ensure proper function.
• Assists in emergencies and helps participants remain calm.
• Maintains adherence to operating procedures and daily routines.
• Provides outstanding customer service and assists with basic merchandising and cash handling.

Skills

Customer service

Communication skills

Math skills

Reading manuals

Education

Some High School education or equivalent

Job description

Pay: $16.00 per hourAt Great Wolf, the Ropes Course Attendant ensures customer safety and satisfaction while guests navigate across bridges and ropes to Howlers Peak. The Ropes Course attendant is responsible for guest registration, supplying equipment, education, and adherence to proper safety protocol.Join our Pack:•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.Benefits:•Medical, Dental, and Vision insurance•Health savings account•Telehealth resources•Life insurance•401K with employer match•Paid vacation time off•Paid parental leaveEssential Duties & ResponsibilitiesCommunicates with guests to process registration and complete ordersEducates guests on the Ropes Course experience, proper technique and use of equipment, and safety guidelinesOutfits participants with correct safety equipment, makes adjustments, and properly attaches sling line to harness and overhead trackInspects all safety equipment to ensure proper functionAbility to assess and assist in possible emergency situations and help scared participantsEnsures the daily operation adheres to operating procedure guidelinesProvides outstanding customer service and engages in suggestive sellingAssists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricingPerforms cash-handling functions, including point-of-sale (POS) system, registers, and daily reportingEnsures attraction adheres to the highest standards of cleanliness, presentation, and serviceMust successfully complete ropes course and annual training covering operating procedures and technical competenciesAssists in other retail outlets/attractions as neededBasic Qualifications & SkillsMust be 18 years or olderSome High School education or equivalentMust be comfortable being at heights of 30 feet or more for extended periods of timeFlexibility regarding scheduling based on business demandsExperience utilizing basic math skills with ability to add, subtract multiply and divideProven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and proceduresSuccessful completion of a criminal background check and drug screenEstimated Salary Range:- $16.00 per hour annual base salaryAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.Application Instructions:Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date:Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.