Root Cause Engineer, Mid — Secret Clearance

ASM Research, An Accenture Federal Services Company; Providence (RI); On-site; USD 78,000 - 129,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, seeks a Root Cause Engineer (RCA) at a mid level to perform structured RCAs on recurring or high-impact incidents affecting federal IT services.

The role analyzes logs, traces, metrics, and configurations to identify root causes, collaborates with Incident Response, Problem Management, SRE, and engineering teams, and documents outcomes with corrective measures and prevention steps.

Qualifications

• Bachelor’s degree in IT, Computer Science, Business Administration, or related field, or equivalent relevant experience.
• 4-7 years of experience in IT operations, incident/problem management, reliability engineering, or related roles with significant responsibility for conducting structured RCAs.
• Strong understanding of ITIL principles, incident and problem management best practices, and proficiency with incident and problem management tools.
• Demonstrated expertise in at least one structured RCA methodology and ability to coach teams in its use.
• Strong analytical, problem-solving, facilitation and communication skills with the ability to manage multiple concurrent investigations effectively.
• Ability to work collaboratively with cross-functional technical and business teams in a fast-paced enterprise IT environment.
• Candidates must possess a current active secret security clearance or higher.

Responsibilities

• Apply common RCA methodologies (such as 5 Whys, fishbone diagrams, fault tree analysis, and component failure impact analysis) and select appropriate techniques based on incident complexity and impact.
• Gather and analyze monitoring data, logs, traces, configuration records, service topology maps, and incident timelines, to distinguish contributing factors from true root causes.
• Facilitate cross-functional RCA sessions with operations, engineering, cybersecurity, and business teams to drive focused discussion, managing differing viewpoints, and converging on agreed causes and remediation actions.
• Translate RCA findings into corrective and preventive actions aligned with Problem Management workflows.
• Define and track RCA metrics such as recurrence rates, RCA cycle time, and others using data driven insights to improve analysis quality, timeliness, and effectiveness.
• Support integration of RCA activities into ITIL-aligned Problem Management and continual service improvement practices.
• Produce high-quality RCA reports that are audience‑appropriate describing what happened, why it happened, and prevention steps.
• Identify systemic reliability risks and patterns across incidents.

Skills

ITIL knowledge

Structured RCA methodologies

Analytical skills

Communication skills

Cross-functional collaboration

Security clearance

Education

Bachelor's degree or equivalent experience

Tools

Incident management tools

Observability platforms

Job description

ASM Research, an Accenture Federal Services Company, seeks a Root Cause Engineer (RCA) at a mid level to perform structured RCAs on recurring or high-impact incidents affecting federal IT services.

The role analyzes logs, traces, metrics, and configurations to identify root causes, collaborates with Incident Response, Problem Management, SRE, and engineering teams, and documents outcomes with corrective measures and prevention steps.